Tutor
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6 Messages
AT&T charging me for service I haven't used
So I've switched providers and cancelled my service with AT&T, and have paid off my phone. I was able to transfer over my number, but my husband wasn't able to transfer his. So we cancelled our service with AT&T, but everyone we speak to has told us they have NO RECORD of us calling in to cancel. Which makes no sense, if they have all our call in records then they should have record of cancellation. They have charged us for another month of service that we haven't used at all, because we have NO access to it anymore. The reps we have spoken with say that they see we haven't used ANYTHING on our account, and yet they can't refund us for the month we didn't use because they don't "believe" we cancelled. Why should I have to pay for something that I cancelled? Why is it MY fault that AT&T screwed up and didn't cancel our service? This is literally theft. This isn't the first time AT&T has been dishonest with me or my husband. It's not the second or the third either! AT&T has always screwed us over and I'm fed up with it. It almost seems like AT&T isn't happy that we're leaving because when we were trying to cancel, they weren't very nice to us over the phone. I find many of the AT&T reps are sarcastic and rude. I just want this ridiculous and expensive phone bill for service we DID NOT HAVE ACCESS TO removed so I can unlock my phone and use the service I'm actually paying for. I can't unlock my phone until the AT&T bill is paid so I can't even use our other service provider. This is so frustrating and unfair. Has anyone else been through this? Anything I can do/anyone I can talk to that can help?
****** EDIT- To anyone who actually wants to help me, here is a rundown:
- Husband's number could not transfer over
- I paid my final AT&T bill the date that I switched providers, before finalizing the switch
- My husband's phone unlocked just fine after paying the bill and could switch to our new provider and did.
- We called AT&T and CONFIRMED that the account had been cancelled, made sure we WOULD NOT receive anymore bills.
- The woman on the phone told us "If we have record that you called on the date you canceled we can remove the charges"
- She even stated "Yes I see you have not even touched you service"
- No matter what, they would not remove the bill, because they could not find any records of us calling in to cancel.
GLIMMERMAN76
ACE - Expert
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23.9K Messages
7 years ago
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formerlyknownas
ACE - Sage
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117.1K Messages
7 years ago
@Chrysannthemum
The bill is issued about 4 days after a new bill cycle begins. That bill is for services already rendered - last months bill.
If as you say your bill was issued and you paid ont he same day, two things are true on that day.
1. The account was still active.
2. You were 4 days into a new bill cycle, for which you have now been billed.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
That would not have been your final bill yet.
It's not random bill, it is the final bill.
The day you quit you have another bill coming, you would be in part of a billing period and the final bill is not generated yet. I can't think of any way you could pay a bill that has not been generated yet.
You are saying you paid the final bill and you hadn't even left yet (maybe minutes before, but not yet). It doesn't work that way.
I am intentionally ignoring all issues on unlocking, because it doesn't appear to be relevant for this particular billing issue.
Not the bill that has not been generated yet.
If you search the forums, you can see MANY others who are having issues because they can't even log in after canceling (because they aren't customers any more) because they are waiting for their final bill.
That was last months bill.
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