AT&T charged me twice for a internet plan I recently purchased.

Contributor

AT&T charged me twice for a internet plan I recently purchased.

This is very frustrating. & it really isn't worth it I'm starting to believe. I recently purchased a internet plan with AT&T. The charged me once on the day I purchased it. Two days later I'm charged again the same amount. An inexcusable mistake on their behalf.
Message 1 of 6 (1,681 Views)
Employee

Re: AT&T charged me twice for a internet plan I recently purchased.

What kind of service do you have? prepaid, gophone? regular contract service?

 

Do you have autofill setup?

 

I'd have trouble seeing something like this happen with contract/billed service.

-Alex

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6 (1,660 Views)
Contributor

Re: AT&T charged me twice for a internet plan I recently purchased.

I would say a regular contract service. It's a internet plan. I don't know what autofill service is. They charged me twice. Both the same price.
Message 3 of 6 (1,654 Views)
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Accepted by ATTJulieCS (Community Support)
‎09-30-2015 1:39 AM

Re: AT&T charged me twice for a internet plan I recently purchased.

[ Edited ]

williamsdonovan71 wrote:
I would say a regular contract service. It's a internet plan. I don't know what autofill service is. They charged me twice. Both the same price.

In a regualr contract price the first bill is for 2 months - the first month pro-rated for the number of days left in the billing cycle, the second month s for a full months service

 

 

http://www.att.com/esupport/article.jsp?sid=52744&title=Prorated+or+Partial+ChNew redesigned wireless billarges+on+your+Bill#fbid=A9JpmYZMRxv

Message 4 of 6 (1,616 Views)
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Contributor

Re: AT&T charged me twice for a internet plan I recently purchased.

Great

Message 5 of 6 (1,320 Views)
Contributor

Re: AT&T charged me twice for a internet plan I recently purchased.

I was charged twice for the same plan. $75. twice why?

Message 6 of 6 (374 Views)
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