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AT&T Unlimited Data Plans: Whole Lotta' Data Going On! Knowledge Sharing: 6/28/17 (1-4pm ET)

AT&T Unlimited Data Plans: Whole Lotta' Data Going On! Knowledge Sharing: 6/28/17 (1-4pm ET)

 

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In a fast-paced, always on-the-go world, staying connected has never been so important. We understand this and are working to give you the freedom to adapt your connectivity needs to match your lifestyle.

 

The community has spoken, and asked us to assemble a panel of experts to guide you through our several Unlimited Data Plans and help answer any questions you may have on our latest Knowledge Sharing Session - AT&T Unlimited Data Plans: Whole Lotta' Data Going On!

 

On June 28th, starting at 1PM ET, our panel of experts and Community ACEs will be live on this thread to respond to your posts and break down the nuances of our offers. From Unlimited Plus, Unlimited Choice, GoPhone Unlimited to all the Entertainment savings on DIRECTV and DIRECTV NOW.

 

Not a part of our community? Be sure to be registered to be able to post your questions during the event. Becoming a member takes seconds, and you'll be the coolest kid on the block, the talk of the town, the bees knees. Also, we'll be like BFFs forever Smiley Wink

 

We hope to see you soon!

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Message 1 of 106
Former Employee
Solution
Accepted by (Former Employee)
Accepted by ms_unicorn
‎06-14-2017 10:09 AM

Re: AT&T Unlimited Data Plans: Whole Lotta' Data Going On! Knowledge Sharing: 6/28/17 (1-4pm ET)

Now let's meet our panel of experts for the June 28, 2017 Whole Lotta' Data Going On session!

 

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@DIRECTVNOWCare - Cher and Ani here and we are the faces behind @DIRECTVNOWCare. We've been supporting DIRECTV NOW since launch (November 2016) and enjoy every minute of it. We like to keep our ears to the streets on all things streaming, especially when it comes to news, updates and promos around DIRECTV NOW

 

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@Gary L has earned  17 badges, received 890+ kudos and authored 260+ Accepted Solutions.  He accepted the Award for Community Excellence in 2016 and was our October, 2016 ACE of the Month.  He’s a former technology director with an appetite for all things Apple, as well as a world traveler, photographer and cyclist.

 

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@ATTKevin has been with the community since February 2016 and is quite possibly the coolest person to ever join. He is amazing, talented, smart, witty, and absolutely did not write his own bio to be included in this event. For AT&T, Kevin serves as a Mobility subject matter expert, manages the team of community responders, and works with an amazing team to develop the community engagement strategy. When Kevin is not being the greatest contributor to every post he touches, he enjoys video games, music, and sharing lists of things he enjoys outside of work on the internet. Finally, Kevin is 100% here for help and support; he encourages you to not be a stranger and to reach out anytime!

 

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 @KidAteam has been working with AT&T for 5 years. I have worked in many areas of customer service and technical support. I love everything Apple iOS and if there is something I don’t know, I will find the answer. I also have a passion to help people. When I am not living the AT&T dream, I am into custom trucks, the Sounders and the Seattle Seahawks.

 

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@pgrey used to write lots of code but now primarily does systems design/engineering and Project Management.  He and his family enjoy riding road bikes, skiing, snowboarding  and backpacking.  .He joined the AT&T Community Forums in February, 2008, and has earned 14 badges, received 105 kudos and authored 70+ Accepted Solutions.  He accepted the Award for Community Excellence in 2016, and was ACE of the Month in November, 2016.

 

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@sandblaster is recently retired after 38 years in the communications and computer field. He served 22 years as an Air Force officer and the last 16 years with AT&T as a technical architect, most recently a member of the team building the AT&T Cloud.  He’s earned 21 badges, received 1,285 kudos and authored 650+ Accepted Solutions.  He accepted the Award for Community Excellence in 2016, and was our December 2016 ACE of the Month .

 

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@ATTTimCS has been with the community since February 2016, but has over 15 years of experience with AT&T overall.  In addition to getting to talk with amazing community members each day, Tim’s favorite part of his role is learning.  Every day he learns something new because of a great questions someone in the community has asked.  Outside of AT&T, he is a proud father of 2 daughters, and spends most of his time camping and teaching his oldest how to drive……(gulp).  Tim is a strong believer in “It Can Wait”, especially with his teen driver. Smiley Happy

 

 

We'll be adding more panelists, so be sure to check back for the updated list!

Message 2 of 106
Former Employee

Re: AT&T Unlimited Data Plans: Whole Lotta' Data Going On! Knowledge Sharing: 6/28/17 (1-4pm ET)

Welcome to "Whole Lotta Data!" The thread is now open, and our panelists are ready to answer your questions.

 

-Mariana

Community Manager

Message 3 of 106
ACE - Expert

Understanding the 22GB “limit” on Unlimited Plus. FAQ

Understanding the 22GB “limit” this seems to be the number one confusing issue with Unlimited Plus. 

 

Once you hit 22GB, your device may slow down IF the tower is congested, the important thing is that you will speed back up when it gets uncongested.  There are people who use 100+GB per month and say this is not an issue for them and they’ve never noticed or the few times they’ve noticed, it’s not a big deal for many many people.

 

Keep in mind that it NEVER is a hard cap (many call this a throttle, but it's not a hard throttle)!

That generally means you are slowed down NO MATTER WHAT.

 

This would be an issue if your tower is an very often congested tower (say you live next to a 100,000 seat stadium, but I bet you get awesome speeds the rest of the time.

 

Also, your up to 10GB Tethering/hotspot does contribute towards the 22GB.

 

Mobile app streaming for DirecTV, DirecTV Now or U-verse (on a mobile device) does not count towards the 22GB limit. But once you hit that limit, if you are slowed down, it’ll affect that streaming too.

 

FYI, this is per device! If one line hits 22GB, this only affects that line. If the whole group hits 22GB total, this does nothing., it's only per line...

 

 

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Message 4 of 106
Tutor

Re: AT&T Unlimited Data Plans: Whole Lotta' Data Going On! Knowledge Sharing: 6/28/17 (1-4pm ET)

Are questions about the Directv App part of this discussion?

Message 5 of 106
ACE - Expert

Re: AT&T Unlimited Data Plans: Whole Lotta' Data Going On! Knowledge Sharing: 6/28/17 (1-4pm ET)

So @ATTKevin and @ATTTimCS

 

Since ATT is promoting these BYOP offers to unlimited customers are we finally going to see wifi calling and enhanced LTE services for BYOP?  

 

2nd question

 

People bringing these phones like the one plus 5.  Nice device but for some reason ATT's system only sees the phones as 3g only when they do have all atts LTE bands what is att doing to support these folks?  I mean there is the IMEI work around which you use a IMEI from a ATT branded phone and you will get LTE but that is not a fix.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 106
Teacher

Re: AT&T Unlimited Data Plans: Whole Lotta' Data Going On! Knowledge Sharing: 6/28/17 (1-4pm ET)

I keep getting an error when trying to sign up for HBO Go with my Unlimited Data account.  The error happens at the point I try to verify my mobile number.  The system keeps returning that I am not eligible and wants me to upgrade to unlimited data even though I already have that plan.  I have spoken with both Wireless and DTV Now support and no one can fix this issue.   the same error occurs on all five lines n my account.  This is terribly frustrating and leads me to believe this is a bait and switch tactic.

 

The error is not with my account setup.  This is a software glitch that ATT refuses to resolve within their system.

Message 7 of 106
ACE - Expert

Re: AT&T Unlimited Data Plans: Whole Lotta' Data Going On! Knowledge Sharing: 6/28/17 (1-4pm ET)


@Asik405 wrote:

Are questions about the Directv App part of this discussion?


Sure, ask away. Worse case is no one knows the answer.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 106
ACE - Expert

Re: Understanding the 22GB “limit” on Unlimited Plus. FAQ


@Gary L wrote:
Understanding the 22GB “limit” this seems to be the number one confusing issue with Unlimited Plus.  Once you hit 22GB, your device may slow down if the tower is congested, you will speed back up when it gets uncongested.  There are people who use 100+GB per month and say this is not an issue for them and they’ve never noticed or the few times they’ve noticed, it’s not a big deal. NEVER is it a throttle! This would be an issue if your tower is an always congested tower (say you live next to a 100,000 seat stadium. Tethering/hotspot does contribute towards the 22GB. Mobile app streaming for DirecTV, DirecTV Now or U-verse (on a mobile device) does not count towards the 22GB limit. But once you hit that limit, if you are slowed down, it’ll affect that streaming too. FYI, this is a a per device issue. If one line hits 22GB (or the group does), this only affects that line.

@Gary L

 

actually it is a throttle but JUST for the time the tower is congested....  The biggest problem is marketing it that way...  Then like you also said is the marketing about the 22gb PER LINE.....

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 106
Employee

Re: Understanding the 22GB “limit” on Unlimited Plus. FAQ



@Gary L
Thanks for the great breakdown of how the 22GB threshold works. You nailed it on the head!

@Gary L wrote:
Understanding the 22GB “limit” this seems to be the number one confusing issue with Unlimited Plus.  Once you hit 22GB, your device may slow down if the tower is congested, you will speed back up when it gets uncongested.  There are people who use 100+GB per month and say this is not an issue for them and they’ve never noticed or the few times they’ve noticed, it’s not a big deal. NEVER is it a throttle! This would be an issue if your tower is an always congested tower (say you live next to a 100,000 seat stadium. Tethering/hotspot does contribute towards the 22GB. Mobile app streaming for DirecTV, DirecTV Now or U-verse (on a mobile device) does not count towards the 22GB limit. But once you hit that limit, if you are slowed down, it’ll affect that streaming too. FYI, this is a a per device issue. If one line hits 22GB (or the group does), this only affects that line.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 106
Employee

Re: AT&T Unlimited Data Plans: Whole Lotta' Data Going On! Knowledge Sharing: 6/28/17 (1-4pm ET)

Hi @Asik405,

 

We definitely are here to help in any way we can.  Can you advise the DTV app question you had?  Is it related to Unlimited data?

 

Thanks so much.

 

Tim, AT&T Community Specialist

 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 11 of 106

Re: Understanding the 22GB “limit” on Unlimited Plus. FAQ

Same here. Nobody knows how to fix their broken DirecTV NOW's verification system

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Message 12 of 106
ACE - Expert

Re: Understanding the 22GB “limit” on Unlimited Plus. FAQ

@bluegarvis Just to make sure, you have the Unlimited Plus plan, yes?

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 106
Employee

Re: AT&T Unlimited Data Plans: Whole Lotta' Data Going On! Knowledge Sharing: 6/28/17 (1-4pm ET)

I'm trying to decide whether to keep my grandfathered unlimited plan or switch to 1) Unlimited Choice or 2) Unlimited Plus.  What's the difference between all three plans?

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 14 of 106
Tutor

Re: Understanding the 22GB “limit” on Unlimited Plus. FAQ

Great.  When I switched to the unlimited plan I also added Directv.  I was told many times by many different people, even my installer, that I would be able to watch any show that I had recorded on my DVR through the Directv app at any time.  Well as you probably know that is not true.  The only way I can watch a show from my DVR on the app is to download the recording to my phone while I am in my house connected to my wifi network.  This option is useless while traveling.  I understand that this service was offered previously but was discontinued when ATT purchased DIrectv and changed the app.  Any word on when this service will be provided as promised?

Message 15 of 106
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