AT&T Next Questions.

Contributor

AT&T Next Questions.

Are AT&T Next payments added on to my existing wireless bill? Or is this a totally new contract with new data plan?  

 

2,987 Views
Message 1 of 5
ACE - Expert

Re: AT&T Next Questions.

It will be included on your wireless bill.

This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 2 of 5
Highlighted
ACE - Master

Re: AT&T Next Questions.

The NEXT agreements are not service contracts. They are hardware purchase agreements. They are separate from your phone service, but as a courtesy to you, AT&T does bill it on your monthly phone service bill. This gives you the advantage that you can make one payment to cover your phone service and your hardware purchase, but it also means that if you cancel your monthly phone service, you need to pay the full remaining balance on your NEXT agreement (since you won't be getting any more monthly phone bills).

Many people confuse their NEXT agreements with their service contracts, so you are not alone in this.

Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 3 of 5
Teacher

Re: AT&T Next Questions.

I, too, am a Next phone buyer but am totally confused WHEN the Next cost will appear on my bill. On December 6th I "bought" a Next LG G3 (fantastic phone, BTW) and theoretically upgraded the line from a dumbphone to a smartphone (that is, the cost SHOULD have gone from $20 to $25 with the Next smartphone discount). Right up front my credit card was billed directly for the sales tax as expected.

 

The upcoming bill (due early January) does NOT reflect the purchase in any way - the multi-line plan still reflects the same set of dumbphones (no smartphone on one of the lines being acknowledged); no Next pricing at all is included. Indeed, the upcoming bill is the same as the last N month's worth.

 

Did I just hit the EXACT timing to delay paying the extra $30-ish/month that I was expecting til early =February= or did something go wrong internal to ATT during this transaction?

 

[I understand this may be a little too specific for a community question however it's possible others have run into billing strangeness similar to this]

Tags (1)
Message 4 of 5
ACE - Master

Re: AT&T Next Questions.

you may have hit your billing cut off date.  so it would show up on the next bill.  I had that happen with one next phone we got the wife.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 5
You must type a description before you click preview or reply.
Share this topic
Announcements

Are you looking to upgrade and activate your device?

Let us help make Ordering, Upgrading and Activating easy!

Additional Support