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MilitaryMan's profile

Contributor

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1 Message

Monday, July 24th, 2017 2:24 AM

AT&T False Charges and suspension while abroad

So while I was deployed, I chatted with an agent who "helped" me switch from a 10 dollar a day plan to a 40/mo plan....but....i finally was able to look at my account, and I'm not only paying for the 40/mo plan, but the 10 a day play too. Now my account is suspended with a ridiculous amount to pay.

On top of that, since my service was suspended, I can't pay and I can't call. And for some reason there isnnkt chat option under the Contact Us section. So my account is stuck in limbo, because of a mistake AT&T made.

For the 100th time in about 14 years. How do I resolve this issue without having to pay for a plane ticket back to the US to make a call, and fly back out to spend time with my family?

ACE - Expert

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64.7K Messages

7 years ago

Since you can't call, send a private message to @ATTMobilityCare.

Community Support

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230.7K Messages

7 years ago

Hello @MilitaryMan,


We never wish for any of our customers to experience this type of issue. Your service and loyalty is absolutely important to us and we want to ensure you are taken care of. I would love to search further into this to provide the best resolution. 


So I can take a look further into this, I would need additional information. Can you please send us a private message @ATTMobilityCare with your full name, account number, and best method contact? This way, we can work together to get this corrected! 


I look forward to working with you. Until then, have a wonderful rest of your day!


Vanessa, AT&T Community Specialist 

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