Explore & discover

Helpful Links

AT&T/DirecTV @ Costco


AT&T/DirecTV @ Costco

I originally signed up for DirecTV at my

local Costco (330).  I eventually moved my wireless service to AT&T in order to take advantage of an additional discount of $25 off ($10 wireless/$15 DirecTV).  This is where things went south.


I was told I needed to purchase ($848) a new iPhone.  I did not.


I was told my combined bill would be less than $150 after paperless billing/autopay.  This month’s bill was $282.


After spending 10+ hours on the phone, I was referred to Brad and given a PIN# (2164) / (800)824-9081 and assured everything was being taken care of.  Nothing.  When I called back to inquire what was going on, I was told my PIN# had expired.


Upon returning to Costco, the AT&T/DirecTV kiosk had been removed and replaced by Verizon.  Apparently, I was far from the only one who was lied (Google DirecTV Costco and you will see) to.


There are many, many additional twists and turns, but this has easily been the worst consumer experience of my life.

Message 1 of 3

Re: AT&T/DirecTV @ Costco

Hello @ComcastDreaming
To fully assist with this issue further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you!

Charles, AT&T Community Specialist

Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
ACE - Sage

Re: AT&T/DirecTV @ Costco


The $25 discount off TV service was only for unlimited data plans and hasn't been offered in over a year.  Most recent discount is $15 if your plan qualified.  The $10 discount for auto pay and paperless billing depends on the plan you signed up for.  

Costco is not ATT or Verizon.  You should always verify offers with the carrier.



(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 3
Share this topic
Share this topic
Additional Support