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RJGoodwin's profile

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3 Messages

Thursday, December 22nd, 2016 4:39 AM

AARP 10% member wireless discount.

I have two lines and I am only getting discount on one line. Why?

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ACE - Sage

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117.2K Messages

7 years ago

The data plan is usually attached to the main line.  Only the data plan is discounted on shared data plans. 

On the unlimited plan I think it's applied to the plan charge., which is also attached to one line.  

 

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ACE - Sage

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117.2K Messages

7 years ago

@Dilisana

 To add the discount....

https://forums.att.com/t5/Wireless-Billing/10-AARP-discount/m-p/4980769#M109195

1. Login to your AARP account. https://secure.aarp.org/applications/account/myAccount.action?intcmp=DSO-HDR-MYACCT-EWHERE-DSO-LOGIN
2. Go to AARP discounts. https://advantages.aarp.org/en/home.html
Choose the ATT discount.
3. Choose the "buy online" button. This will take you to ATT site where you can login.
4. Follow prompts on ATT website to add you discount.

This took maybe 5 minutes and my discount appeared on my next bill.

ACE - Expert

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16.5K Messages

7 years ago


@RJGoodwin wrote:

I have two lines and I am only getting discount on one line. Why?


You shouldn't be getting a discount on either line, you should be getting it on the plan.

 

(Or are you on an old individual data plan?).

 

 

 

ACE - Expert

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16.5K Messages

7 years ago

That's true I suppose it does "look" that way, but it's only dicounting the plan part.

With 10% it should be easy enough to see it's only the plan getting discounted...

 

 

 

Tutor

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3 Messages

7 years ago

I am an old plan just updated to a new share plan. I thought I should be getting 10% off the total plan too. When I was reading the info on the AARP discount it said you get 10 % of per line. My total bill is $84 and they show a $4 discount off one line with has a $40 charge not counting fees and taxes with nothing on the second line.

ACE - Expert

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16.5K Messages

7 years ago

You sure it's not $4 off the $40 plan? (you have the 3GB plan)

 

If it was off of the line charge, that means you're getting a discount off the phone too (that doesn't seem likely).

 

Countering that, I see the same thing when I look.  https://www.att.com/att/aarp/

  

Screen Shot 2016-12-22 at 1.11.32 PM.pnghttps://www.att.com/att/aarp/

Which contradicts the fine print on the same page:

Screen Shot 2016-12-22 at 1.12.27 PM.pnghttps://www.att.com/att/aarp/ 

 That's a little contradictory....

 

I'm not sure I've ever seen a discount on the lines. @lizdance40 you have this discount, you just get the 10% on the plan right?

 

 

 

 

 

 

 

 

2 Attachments

ACE - Sage

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117.2K Messages

7 years ago

@Gary L  That advertisement is wrong.  Really wrong, I will message Support.  

@RJGoodwin   The discount is correctly applied, you get $4 off your $40 shared data plan.  

On the old unlimited plan I think the discount was off the $60 plan charge.  

I get $13 off my $130 data plan.   

The data plan is always attached to a line, the main line on the account.  So my line charges are $130, less $13.  Plus line fee $40-$25 l plus tax and fees of $4.50 +/-

$117 + $15 + $4.50 = $136.50.  

All the other lines total $19.50.  ($15 + $4.50)

 

 

Tutor

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4 Messages

7 years ago

Wow! Thank you for the information! I don't mind if the discount is given for the data plan or the entire bill! A discount is a discount! I don't have to be an employee, do I? I really appreciate you posting the details. Now can I get this done in the app or do I have to call and speak to a representative?

ACE - Expert

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16.5K Messages

7 years ago


@Dilisana wrote:
Wow! Thank you for the information! I don't mind if the discount is given for the data plan or the entire bill! A discount is a discount! I don't have to be an employee, do I? I really appreciate you posting the details. Now can I get this done in the app or do I have to call and speak to a representative?

Go here https://www.att.com/att/aarp/ to the AARP page, click BUY ONLINE, log into AARP and then it'll pass you over to AT&T and login there and it should hook you up, that's the easiers way, it should kick in one or two bills.  Even before that you should start seeing the AARP discount at the top of your page when you log into AT&T from a desktop.

 

 

Tutor

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3 Messages

7 years ago

So did you ever get any reply from support on the 10% AARP discount add. Just curious if they ever changed the way the add reads.

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