03-06-2019 1:43 PM
I just switched over to AT&T Unlimited & More Premium plan for one line.
Received the following emails outlining my new ongoing monthly charges. Fees and taxes are 41%! This has to be a mistake.
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03-06-2019 1:55 PM
I switched over from the grandfathered unlimited data plan. If you notice, the 41% in fees and taxes are ongoing. I can maybe understand paying for it once.
03-06-2019 2:07 PM
Don’t worry. That is your customer service summary, not a bill. The customer service summaries are often wrong. There is no way your monthly taxes will be that high.
03-29-2019 9:57 PM
Any updates? I just opened 2 lines a week ago and I almost died when I saw my customer service summary. I’m so scared to pay this much!!
05-28-2019 8:09 AM
Hi Teacher - If you don't mind, please share how much you end up paying for your "state & local tax" and "federal universal service fund" & other fees on your one line phone bill? I (just like Tutor) signed up for AT&T cell phone call few days ago & I also was shocked when I received the customer service summary that shows my "ongoing monthly bill" has $23.06 state & local tax + all these other fees bringing my monthly bill to $112 (for just 1 line w/ mobile share + 3G)!?
I also don't understand why AT&T keep sending out these "customer service summary" if the AT&T reps (the ones I spoke with) are indeed correct saying "the customer service summary information are wrong"? Why will they send out "wrong information" to new customers? Thus, I am still worried that we (AT&T account holders) may end up be "locked" into the contract plan with such High ongoing Taxes & Fees.... anyone can confirm?
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