Contributor
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2 Messages
why can't I use my linked bank to pay off installment plans
I want to pay off 2 phone purchase installment plans early. following the online protocol provided by profile manage payments, etc, I attempted to pay for them using my long-establish direct payment from bank that I use for monthly payments. For some reason, the only menu option for payoff of installment plans calls for registering a credit card. Why can I pay hundreds for monthly service via bank but not hundreds to pay off installment plans?
Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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117K Messages
5 years ago
You can pay using a debit or credit card. You cannot pay off a phone with EFT from checking.
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Accepted Solution
Official Solution
formerlyknownas
ACE - Sage
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117K Messages
5 years ago
It is what it is. And it’s the same way with other carriers.
It use to possible to pay in person at a company store, I don’t know if that’s an option anymore.
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ATTHelp
Community Support
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231.2K Messages
5 years ago
Hello @professorbob!
It would be our pleasure to look into what payment options that are available!
When deciding to pay off the remaining balance of your device installment plan either by AT&T store or customer service, it would require a debit/credit card to continue the payment process. You can check out our Pay off Installment Agreement Article for more details and information.
We hope this helps, and have a good afternoon!
Dwight, AT&T Community Specialist
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professorbob
Contributor
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2 Messages
5 years ago
question is specifically why not for banking. Att takes hundreds/yr for a
host of services. Trying to complete a phone installment sale option
appears little different save the tangible nature of the unit. I really
just want to pay off the phone using a single account: ATT
Thank you
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