Contributor
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2 Messages
refund for upgrade 1 phone 6+ to *+
post paid account mailed my i phone 6+ the same day that i received my i phone 8+ was told by the customer service rep that my i phone 6+ was received in texas on sept 24th now im still waiting for my credit pf 120.00 that no one has followed up with me.it will be 2 months 11/24
ATTHelp
Community Support
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231.5K Messages
6 years ago
Good afternoon @Mike4jc!
I understand you are inquiring about the credit for the phone you traded in. It is important we get this taken care of for you. Let me get some more information from you so we can get this credit correctly applied.
Please send a private message to @ATTCares. In this communiqué be sure to include your full name, account number, a good callback number, your time zone, and the best time to reach you. I will happily track down your phone and see what is causing the delay in the credit being applied.
Thank you for utilizing the Community Forums, and have a Happy Holiday Season.
Anthony, AT&T Community Specialist
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