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"Unlimited Data Plan"

"Unlimited Data Plan"

I have and pay for an Unlimited Data plan, how can I possibly go over an unlimited amount of data?  If it's limited, AT & T shouldn't be marketing the plan as an unlimited data plan, because obviously, it's limited.

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Message 1 of 12
ACE - Expert

Re: "Unlimited Data Plan"

You can’t go over if you actually have an unlimited plan? Are you sure you do? What is the name of your plan?

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 12

Re: "Unlimited Data Plan"

Why, I’m glad you asked. AT&T Unlimited Plus Enhanced Multi Line.
Message 3 of 12
ACE - Sage

Re: "Unlimited Data Plan"

You will not get charged overages.  You have 15 gigs of hotspot.  After you reach 22 gigs you may notice periods of repriotization.  

You will be notified when you are near 2 gigs

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 12
ACE - Expert

Re: AT&T Unlimited Plus Enhanced Multi Line


@FTRGR5522hike wrote:

I have and pay for an Unlimited Data plan, how can I possibly go over an unlimited amount of data?  If it's limited, AT & T shouldn't be marketing the plan as an unlimited data plan, because obviously, it's limited.


What makes you think you are over?

 

There are limitations, and they are stated in the marketing materials.  If you connect other devices to the internet via your phone you are limited to 15GB via the mobile hotspot connection.

If you near 22GB total usage, you might get a warning that if you re in a congested area your plan may slow down after 22GB (this is "deprioritization" and it's been insignificant to me 99% of the time (this is also in the marketing materials).

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
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  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
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  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 12

Re: AT

I logged into my account tonight to pay my DIRECTV bill and I noticed I had
an alert message notification. So, I decided to check it out. Here's what
the message said:
You used 100% of your data
You won't have any overage charges. Your Mobile Share AdvantageSM plan
includes a feature that slows your data speeds to 128Kbps (2G speeds) if
you go over your monthly data limit.

I was a little surprised, knowing I had an unlimited data plan. It's nice
to know I won't be charged any additional fees. You must have some level
of clairvoyance, seeming to know some generalized specifics regarding my
data usage. No, I didn't read all the marketing materials but I was
advised, when I bought my new phones, that I would encounter potential
data slow downs, after using 22 GBs if bandwidth was not available at the
time I was requesting it.

I will have to say, my AT & T service has been very good. I have no
complaints about the service. My concern is about playing loose with
language, and I don't think it's just AT & T that's been playing loose with
the word "unlimited." If the plan states that a subscriber has unlimited
data, then that's what it should be. I think it would be more appropriate
for AT &T to inform me that may network throughput was going to be slowed
down due to my high usage rather than informing me I've used all my data.
Message 6 of 12
ACE - Expert

Re: AT

You won't have any overage charges. Your MobileShareAdvantageSM plan
includes a feature that slows your data speeds to 128Kbps (2G speeds) if
you go over your monthly data limit.

You might want to double check your plan again. Mobile Share Advantage is not unlimited and not the same plan as what you said you had. Either your plan got changed or that alert you got was bogus.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 12
ACE - Sage

Re: AT

@FTRGR5522hike

Um.   Which plan do you have?  You said unlimited plus enhanced, but your message says you have the Advantage plan.   The Advantage plan is NOT unlimited.  It’s a capped plan.  Once you use up the data, it slows to a crawl.  

We have no ESP, but we know the plans ATT sold.   

Your bill has your plan name.  Seems it’s not the plan you thought you had. 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 12

Re: AT

Here's what my plan says, I got this right off the AT & T website, plus
it's also printed on my paper bill:
MY PLAN
*Unlimited*

AT&T Unlimited Plus Enhanced Multi Line


Message 9 of 12
ACE - Master

Re: AT

Has your data been slowed to an unusable speed? 

 

If so, there is something wrong and you need to find out why your plan is different from the one you are paying for. Start by calling tech support. 

 

If not, the alert was some sort of glitch and you should ignore it. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 12
ACE - Expert
Solution
Accepted by topic author
Accepted by FTRGR5522hike
‎11-18-2018 12:37 PM

Re: Issues?

@FTRGR5522hike 

So you have Unlimited Plus Enhanced but you got (what appears to be) an incorrect message about Mobile Share Advantage.

 

TWO questions:

  1. Are you experiencing any slowdowns?
  2. Do you have another line on your bill that might be on a separate Mobile Share Advantage plan? 

If NO and NO, I wouldn't worry about it.

 

I get alerts that tell me I'm eligible for things that I'm not (upgrade your car hotspot to the latest iPhone) but I tend to not worry about them...

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 11 of 12
Employee

Re: Issues?

It is unlimited.

 

If you can transfer packets of information (at any speed) during any moment...you have unlimited data.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 12
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