question about account suspension

Contributor

question about account suspension

Hi!Smiley Happy

I'm a member of ATT family plan. We have 5 lines in the family plan and all of us are going to travel abroad this summer. Are we able to suspend our account? If none of us is going to use the wireless service, do our group still need to pay monthly fee for unlimited phone call, text message and Internet data plan during the suspension? 

 

Thank you so much!

Message 1 of 9 (3,423 Views)
Former Community Manager
Solution
Accepted by jamileh (Former Community Manager)
‎09-30-2015 1:39 AM

Re: question about account suspension

Sounds like you've got an exciting summer ahead of you!

 

You can choose to suspend your service, though you will still have some fees to pay. Here's a link with more information: http://www.att.com/esupport/article.jsp?sid=KB102788#fbid=7vGqFk8zLUo

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Message 2 of 9 (3,421 Views)
Highlighted
Contributor

Re: question about account suspension

Thank you for your answer! What if one or two of us in the plan would like to stay and use the service? Can they stop the text message service and data plan, only leaving the phone call service active? 

Message 3 of 9 (3,414 Views)
Former Community Manager

Re: question about account suspension

You can suspend individual lines. Text messaging is a feature and can be removed and added from your account at will. 

 

Data plans are required for all smartphones so if it's an active smartphone, you'll have to have the data plan active as well. 

 

 

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 4 of 9 (3,409 Views)
Teacher

Re: question about account suspension


jamileh wrote:

 

You can choose to suspend your service, though you will still have some fees to pay. Here's a link with more information: http://www.att.com/esupport/article.jsp?sid=KB102788#fbid=7vGqFk8zLUo



The link says Monthly recurring fees accrue while the phone number is in a voluntary suspended status.  So does that mean you still pay your normal bill every month even if you suspend a phone line?

Message 5 of 9 (3,406 Views)
Former Community Manager

Re: question about account suspension

Not the same fee you'd pay if the service was active, but the actual fee can vary based on what you suspend/remove from your account. 

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 6 of 9 (3,404 Views)
Mentor

Re: question about account suspension

I'm pretty sure you can suspend your services but make sure your balance due is zero.
Message 7 of 9 (3,397 Views)
Contributor

Re: question about account suspension

If we suspend all our service including phone call, text message and internet data plan, how much shall we pay monthly in order to keep the family plan exist during we are abroad? 

Message 8 of 9 (3,378 Views)
Former Community Manager

Re: question about account suspension

Because I'm not able to see your account information, I'm not able to give you details about that but if you'd like; I can have someone call you. 

 

Will you please send me a private message with your name, account number, phone number and the best time to contact you?




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 9 of 9 (3,358 Views)
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