07-24-2017 4:28 PM
I had AT&T wireless home phone service and 4 cell phones all on my one account. In January of 2017 I canceled one of the cell phone accounts. My monthly bill dropped from $167.28 to $132.83 as I expected. But then in April 2017 the bill increased to 134.75, in May 2017 it increased to $134.99, in June 2017 it increased to $ 135.99, and now my current bill for August 2017 is shown at $136.67. Granted, that is only a total increase of $3.84 in 8 months. But there is nothing to explain that almost monthly "creep". It isn't because of billing being prorated by the days in the month or it would have decreased in February. And it would have remained the same for the months that have 30 days with a slight bump for the months that have 31 days . April has 30 days, and it went up, June also has 30 days, but it still went up.
It doesn't sound like much $$, but how far would it have continued to "creep" up and for how long if I had not noticed it ?
I hope this question can be answered to my satisfaction within the next 15 days before my August payment is due. If it isn't I WILL find other telephone service by September.
07-24-2017 4:33 PM
Your bill lists every charge. Compare the bills and see what charges are different. Most likely the differences are due to taxes or fees, not the service charges.
07-24-2017 4:42 PM
why would the taxes or fees go up by $1.92 in April, then only $0.24 cents in May, then $1.00 in June, NO CHANGE in July, the $0.68 cents in August? Seems rather erratic. And those increases are cumulative. It isn't an increase to one amount, then an increase to that same first amount, it's an increase to the total, then that total is increased again, then again. Feels like someone knows that most customers won't quibble over a couple bucks, or even notice it. But if this bill creep is done every month to hundreds of thousands of customers, that can total to a pretty nice "bonus" in someones pocket. And yes, ACE, I know how to read and compare my bill.
07-24-2017 5:25 PM
We can't see your bill, only you can. Until you provide the information of what charges are actually changing, I'm just guessing. My bill occasionally changes but only by a few cents. When I compare bills, it's usually because of a difference in the universal service charge.
- edited 07-24-2017 6:39 PM
@AirForceretired Those are primarily pass though tax and fees. They are itemized on your bill. Compare months to see which ones are changing. The last big jump on my bill was $28 cent increase in 911 fee per line, or a total of $1.12 on my bill.
Each of the taxes and fees change on a regular basis, as often as every 3 months. Mine have actually gone down on occasion.
You can find out your local and state fees if you google them. Especially 911 fee changes, which are local, not fed or state.
The increase is not in your services, which are fixed prices.
07-16-2018 5:46 PM
My bill was suppost to be 176 and month when i started service with at&t and the first bill we got was 220 we called and complained and fix it no harm then the next months came 234 called again they fixed it again then the next month 207 called and told them how we have to keep calling in and its really ridiculous and is starting to upset us the customer service guy said sorry for that screw up ill bump you up to 6 gigs for free this month for your inconvenience k cool then the next month 176 ok cool its finally good nope now this month 215 called in the guy said he doesn't know why im being charged for a free phone every month and he fixes that and says ok your bills 190 i said no its 176 he said you have 12 gigs i told him no i have 3 thats it thats all i have had sence i started my service he then tells me oh you weren't notified we no longer offer the 3 gig plan so your at 12 now i told him i never got notified and i never asked for 12 gigs why would they assume i want 12 gigs he agreed and told me your right that is right but i cant modify a att bill its policy if thats the case how did my other bills get changed to the correct amount and i said well wheres my 12 gigs then he said it wont take effect till after i pay the 190 then it will take effect i said so it hasnt taken effect he replyed no sir i said so change it then he replyed i cant modify a att bill this was supposedly a manager i smell a class action soon woth all the complaints i am reading
07-16-2018 5:58 PM
Without more details it’s hard to say what’s wrong, or if anything is wrong.
First bills are always high. You pay activation fees on new lines. Installments on BOGO phones do not start for 3 months.
Every BOGO offer has requirements. Lately it requires a new line AND TV service. To check on the requirements, we need your exact date you moved to ATT and bought phones.