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lack of holder


lack of holder

The situation here is a bit complex. Firstly in August 2011, we started our family plan. And the holder is I. But I just found that about two month ago our holder leaved our family plan and started a individual plan.

Now, if you log into our online account you will see this (now all of our number is temporarily suspend because of some reason):

Two plans: Plan 1, Family plan

                     Plan 2, individual plan, this is the plan now used by the original holder

But the account is still totally under the original holder.

Here is the question now the holder of the family plan is "none selected" online, but the whole wireless account is under the original holder. What does this mean? Does this mean the family plan is now meaningless? Waht will happen? Who will be responsible for this? Will anyone's credit be affected?

Thank you!

Message 1 of 3
ACE - Expert
Accepted by topic author
Accepted by jdzlw95
‎09-30-2015 1:39 AM

Re: lack of holder

If the original holder of the plan left the plan, he IS STILL responsible for the plan until a Transfer of Financial Responsibility Form is filed. Just because the account holder left the plan doesn't relieve him of his financial responsibility of the plan.
As long as there are 2 phones on the plan, it is still a family plan.
The only person's credit that will be affected is the person listed as financially responsible.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 3

Re: lack of holder

Thank you kdfederer!  That is correct.  Smiley Happy


jdzlw95 here is some additional information that you may find helpful!  ~Delia


Transfer Billing Responsibility

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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