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how to get in contact with AT&T corporate office

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how to get in contact with AT&T corporate office

I need to know how to get in touch with AT&T corporate headquarters. If anybody knows how I can email them or actually have a phone conversation with somebody over there. After being a 14 year customer with AT&T, they have made false agreements with me on July 22 , And I need somebody at corporate headquarters to be aware of my entire situation. As my phone has been completely canceled, I just started a new business this year so financially things are quite tough right now. And the phone number associated with my business is the one that is now canceled! Can anybody please help me
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Message 1 of 65
ACE - Sage

Re: how to get in contact with AT


@bwal111111 wrote:

AT&T phone reps keep telling me they'll lower my bill by putting on a promotional deal for a year. Then my bill comes and it's not lower. I call back and tell them that the previous person said they were putting on a promotion and they say there is no record of that. This has happened 3 times already over the phone. One rep said they would credit my account to make up for bogus charges and then it doesn't happen. I call back and no record of that. They just straight up lie to you over the phone. I'm going tomorrow down to an AT&T store to talk to someone in person. I want them to look up my previous phone calls (they are supposed to be recorded) and listen to them so they can hear what they told me. It's hard to believe that multiple representatives would lie to me over the phone multiple times. I'm in shock about the whole thing really.


    If you call and speak to an overseas rep, they don’t even work for ATT.  They cannot give you monthly credits on cell service.    They don’t know a thing, and will promise you beach front in Hawaii if you ask for it.  Stop asking to be lied to.  The price is the price.  Period.   

The only one who can lower your wireless bill is you.  By paying off phones, choosing a lower cost plan or adding a valid discount if eligible for one.  The price of service or phones is the same for us all.  You don’t get a credit for nothing.  

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 61 of 65

Re: how to get in contact with AT

@ lizdance40 : I told the overseas rep that I couldn't afford my bill. They switched me to a member of the loyalty team in America. It's the people from the  "loyalty team" that were telling me they could offer me a promotional price @ $20 lower a month and then not doing it. This happened several times. I went down to an AT&T store today and they were able get into my account and see that some weird stuff was going on. They could see that I had called and that some credits were given and then canceled. They were confused by the whole thing. A supervisor at the store ended up giving me the credit of $120 that I was promised over the phone and gave me the promotional deal for the year. This just happened a few hours ago. I was ready to cancel my service. They did me right in the store though. 

Message 62 of 65

Re: how to get in contact with AT

@Constructive 

True they don't have access to the recordings but, they did adjust my bill accordingly. They were able to see where the sales reps over the phone were supposed to do the things they promised but just didn't. 

Message 63 of 65

Re: how to get in contact with AT

@lizdance40 

 I told the overseas rep that I couldn't afford my bill. They switched me to a member of the loyalty team in America. It's the people from the  "loyalty team" that were telling me they could offer me a promotional price @ $20 lower a month and then not doing it. This happened several times. I went down to an AT&T store today and they were able get into my account and see that some weird stuff was going on. They could see that I had called and that some credits were given and then canceled. They were confused by the whole thing. A supervisor at the store ended up giving me the credit of $120 that I was promised over the phone and gave me the promotional deal for the year. This just happened a few hours ago. I was ready to cancel my service. They did me right in the store though. 

Message 64 of 65
Community Manager

Re: how to get in contact with AT

I would like to thank everyone for taking the time to post your comments and opinions related to this subject, and a great solution!

 

This topic is now closed. To discuss a new topic, please use the "Ask A Question" button above.

 

Thank you,

Dmitriy


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