07-31-2017 7:03 AM
Solved by: Go to Solution.
07-31-2017 7:08 AM
I need to know how to get in touch with AT&T corporate headquarters. If anybody knows how I can email them or actually have a phone conversation with somebody over there. After being a 14 year customer with AT&T, they have made false agreements with me on July 22 , And I need somebody at corporate headquarters to be aware of my entire situation. As my phone has been completely canceled, I just started a new business this year so financially things are quite tough right now. And the phone number associated with my business is the one that is now canceled! Can anybody please help me
Why was it canceled? If there was an error, it should be quite easy to get it turned on again.
To be frank, the "corporate headquarters" is not going to help with customer service issues. If you give us a bit more information we can help point you in the right direction, though.
07-31-2017 7:14 AM
07-31-2017 7:18 AM
07-31-2017 7:19 AM
False agreement? What kind?
Accounts don't get suspended for no reason. If your bill is not paid in full, service suspended, the only remedy is to pay the bill. If you are disputing a charge, fine. You can dispute formally, but must still keep payments current.
07-31-2017 7:29 AM
- edited 10-26-2018 6:51 AM by ATTDmitriyCM
This is a customer to customer forum, not customer support. You are talking to other customers. You can certainly contact corporate but not by email. ATT does not do customer support via email. If you want to contact corporate, use old fashioned snail mail. You can find the corporate address here: https://investors.att.com/resources/contacts.
07-31-2017 10:22 AM
If services are suspended, you would have to pay all amount due to get it restored. That would mean if another bill comes due, you owe for 2 months. Once service is restored a restoration fee of $40 per line is added.
Sorry to be blunt, but if your bill is not paid on time every month ATT won't miss you a bit and other postpaid carriers won't want you. You're better off defaulting on a mortgage than your cell bill. I don't think your numbers can be ported out unless active so you have to pay up to get them off suspension.
If you pay for service only, no cell carrier is that expensive. If your bill is $500 a month and half that is installments, you have to change how you manage your money.
07-31-2017 6:33 PM
08-21-2017 12:42 PM
Best way to get in touch with AT&T "Corporate" office is through the BBB. File a complaint explaining everything in as much detail as possible (leave out personal info b/c occasionally the BBB posts grievances on the internet). BBB does a lot to help residential customers against any business, but the mega-corporations especially get dinged pretty badly with enough of these BBB complaints.
11-27-2017 2:47 PM
I DO NOT THINK YOU UNDERSTAND- IHAVE CONTACTED AN ATTORNET IF I CANNOT GET THIS RIGHT SAT NIGHT THE 25TH I WAS ON THEPHONE FOR 3.5 HOURS GOING ROUND AND ROUND DIFFERENT ANSWERS, IT IS AMAZING- ALSO, LIES AFTER LIES IA M GOING TO GIVE CORPORATE THE BENEFIT TO FIX BEFORE WE GO ANY FURTHER - I TRIED VERY NICELY TO DISCUSS THE PROBLEM AND HE TOLD ME "TOO BAD PAY YOOUR BILL HE IS OUT OF UTAH ( MY HUBBY FOUND OUT NAME IS DANIEL M. IT WAS AT 8PM CENTRAL TIME SAT NIGHT - I HAD HIM ON SPEAKER AFTER TALKING FOR 3,5 HOURS SOMEONE QUICK BETTER REPLY OR I AM NOT SURE WHAT IS GOING TOHAPPEN
- edited 10-26-2018 6:53 AM by ATTDmitriyCM
11-29-2017 11:22 AM
I would also like to contact at&t to cancel a wireless account. After 45 minutes and 5 different departments, my connection is mysteriously dropped.
Still no resolution.
If anyone has suggestions, please let me know.
12-23-2017 8:06 AM
I went in to att retail store on Friday dec the 22 I did the add a line get a iPhone 8 and get one free I was told to pay the taxes and fees on the phones and I upgraded my 6 to the 8 and was told to pay 94.47 as well they took the payment and then told me I couldn’t up grade and then stated that I had to pay another 94.47 because they didn’t get the first payment I paid when I have a recipient and it’s showing from my bank that 94.47 paid to ATT then come to find out that they added a Apple Watch to my line in the amount of 429.00 at the store don’t att they are croocks they will add stuff to your line take payments then say it wasn’t paid I was in that store 5 hours yesterday and still get my phone pluse they keep stateing they need the 94.47 that I paid went Home called I was hung up on passed around there customer service was so poor they told me to go and come back tomorrow the manager Ray at the Virginia Beach Blvd retail store in Virginia Beach Blvd public do t mess with att the public need to know how they treat there customer then I told the guy 30 months for the 8 he did 24 I wanted to go off on them that was the addeded line so don’t belive them about the buy one get one
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