how do i get my phone turned back on if no phone and there's no email address to contact?

Contributor

how do i get my phone turned back on if no phone and there's no email address to contact?

They shut my phone off due to nonpayment but I can't get through to get it turned on.  I have to have a code to pay online and I am getting frustrated.  My friend tried to call them to get them to call me so I could pay and they told her no.  What am I supposed to do?  There's no place around here that I can go to pay the bill.  Getting frustrated.  

Message 1 of 7 (12,136 Views)
Employee

Re: how do i get my phone turned back on if no phone and there's no email address to contact?

The code is probably the pass code that's on the account. You can call 18003310500 and do it without speaking to a person.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 7 (12,121 Views)
Professor

Re: how do i get my phone turned back on if no phone and there's no email address to contact?

I think that the OP was saying that he/she doesn't have access to a phone, since service has been suspended for non-payment.

 

My suggestion is to give a friend or family member the money and have that person make a payment for you.  Or, ask someone if you can use his/her phone to make the call and payment yourself.

 

You can also mail your payment in, but there will be a delay in service restoration due to the time it takes for the payment to reach AT&T.

Message 3 of 7 (12,102 Views)
Mentor

Re: how do i get my phone turned back on if no phone and there's no email address to contact?


jlbuxton1983 wrote:

They shut my phone off due to nonpayment but I can't get through to get it turned on.  I have to have a code to pay online and I am getting frustrated.  My friend tried to call them to get them to call me so I could pay and they told her no.  What am I supposed to do?  There's no place around here that I can go to pay the bill.  Getting frustrated.  


Hey there jlbuxton1983, my apologies to hear about your phone suspension.  Could you please contact us by calling 611 from your wireless phone and follow the prompts to get in touch with one of our Customer Service Agents, and yes you can still call us with your phone suspended for non payment.  Thank you! Smiley Happy

Message 4 of 7 (12,081 Views)
Contributor

Re: how do i get my phone turned back on if no phone and there's no email address to contact?

I have the same problem...I have dialed 611 and there are no options to speak to someone, only pay

Message 5 of 7 (9,556 Views)
Former Employee

Re: how do i get my phone turned back on if no phone and there's no email address to contact?

Hi rkach1,

 

You shouldn't need to speak with anyone, as soon as you pay your bill your service will be reactivated. And/or after you make a payment you'll be able to speak with a rep.

 

d.

Message 6 of 7 (9,522 Views)
Community Manager

Re: how do i get my phone turned back on if no phone and there's no email address to contact?

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 7 (7,074 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.