Explore & discover

Helpful Links

fraudulent account opened in my name

Highlighted
Contributor

fraudulent account opened in my name

Someone used my name and my address to opened one unauthorized account. Impossible to pass through the automatic answer to speak with a representative on the phone.  

2,733 Views
Message 1 of 5
ACE - Master

Re: fraudulent account opened in my name

Call 877-844-5584 to speak to fraud. Be prepared for a long hold time.

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 5
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by Lingoes
‎11-01-2018 11:54 AM

Re: fraudulent account opened in my name

We're sorry to hear that this has happened to you, @tiozi123!

 

To report that your identity was used to establish AT&T service without your knowledge simply call 877.844.5584 for Wireless accounts or dial 866.718.2011 for Home Phone, Internet, or U-verse TV accounts.

 

Learn ways to guard against identity theft by following these instructions.

 

We hope this information helps!

 

Lar, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 3 of 5
Tutor

Re: fraudulent account opened in my name

someone open an account under my name and it has brought my credit down 61 points, im wondering is there any way at&t can cancel this account, if so whats the phone number ?

 

Message 4 of 5
ACE - Master

Re: fraudulent account opened in my name

@emonay_12 See above: To report that your identity was used to establish AT&T service without your knowledge simply call 877.844.5584 for Wireless accounts or dial 866.718.2011 for Home Phone, Internet, or U-verse TV accounts.

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 5
Share this topic
Share this topic
Announcements
NEW - Take a look at our best value & price ever for unlimited wireless - AT&T Unlimited Starter and AT&T Unlimited Extra plans!

Additional Support