Tutor
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7 Messages
data plan change
i stuck around with At&t even when the switched names to cingular and back to At&t because i was a loyal customer and they turn around and give me a data plan change with me knowing and i can't go back. This is how treat loyal customers. i was even on a corporate discount thru my job with At&t. I never thought about switching cell phone providers but you guys got me researching #1 providers now in nyc.
ATTHelp
Community Support
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231.5K Messages
7 years ago
Hello there @joel647!
Thank you for joining our Community Forums! I sincerely apologize this plan change was made without your knowledge. Let’s work this out together!
When did your plan change, also what plans did the account change from and to? AT&T would never change an account plan without the original account owner’s request to do so. The account change would have been notified to the owner by email or text as soon as it was updated. This notice also includes whether a grandfathered plan is being modified, and a warning of irreversible options.
If you would like to get some additional follow up, I will be more than happy to review the account with you. I invite you to please send us a private message at @ATTMobilityCare. Please include your full name, account number, phone number, and a good time to contact you back at.
I hope this answers your inquiry, and if not I look forward to hearing from you! Please have a great rest of your week and take care!
Shenoah, AT&T Community Specialist
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