01-24-2009 4:34 PM
Solved! Go to Solution.
01-24-2009 5:41 PM
talkative one wrote:
i just switched over from verizon on the 22nd of this month and wondered how long it takes for my old account at verizon to close? When i go online, the account is still active. Thinking i might have to call them even though i had my old phone number switched over to AT & T. I didn't call verizon because i read that when you port your number the company you are leaving automatically close's your account.
Porting your number from another carrier, should cancel it out, and its usually done as soon as the port is completed.
Sometimes that doesn't always happen. If your AT&T service is working with the number that you ported in, and the Verizon account is still active, then you should call Verizon customer service and have them cancel it...
But, if the porting process isn't completely done, then hold off for a couple days to make sure it goes through completely (otherwise you jeopardize your existing #)
01-24-2009 6:27 PM
Thank you for your reply. The porting process is complete. I was thinking maybe verizon was just slow in showing it on my account online. I will contact them.
01-24-2009 6:36 PM
01-27-2009 1:56 PM
01-27-2009 2:31 PM
01-27-2009 3:59 PM
09-17-2009 3:53 PM
*message was moved to create own thread*
09-17-2009 4:38 PM
Irish Rose wrote:
With Verizon, the account doesn't close completely until the end of the current billing cycle that you are in, even though you have ported your number over to another carrier. I recently ported my Verizon number over to AT&T, and it took almost a month for them to send me out a confirmation notice that I now have a zero balance, and my account has been closed.......
It was the same way for me as well.. I thought it odd. But it's their policy I guess.
Find the Unlimited Plan that works best for you at our Knowledge Sharing Session: Whole Lotta' Data Going On on Wed. 6/28 from 1-4pm ET / noon-3pm CT / 10am-1pm PT!
Find out the very latest about the new iPad Pros!
Are you looking to upgrade and activate your device?
Let us help make Ordering, Upgrading and Activating easy!
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!