Tutor
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9 Messages
being charge for a FREE tablet
i went to an att kiosk on may 15th 2015. i told them i wanted a tablet. they said if you get a samsung s6 you would get a free samsung tablet. i had to give up my iphone to do it. 6 months later i see on my bill that they have been charging me a monthly installment for my FREE tablet. i chatted with someone online and they made a case and looked into it admitting that it was a mistake and it should be free. a month later there is still another charge on the free tablet. i call and they tell me the case was closed and not only will not refund the money they fraudulently took but the will keep taking money. they deny there ever was a free tablet. finally i talk to a manager and she was all nice and understanding and said she would look into it. tonight i look at my bill and i was charged 209.99 (the remaining balance on my free tablet) all at once AND it was past due.
i talked to a manager and he said there is no such thing as a free tablet. the manager i talked to lied to me to get me off the phone.
i am beyond *** right now. att is not getting a single *** dime from me. they can take it to a collection agency. if i ever find proof that i was promised a free tablet i will [Per Guidelines: Keep it Relevant and Appropriate].
FoolMe1x
Tutor
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5 Messages
6 years ago
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formerlyknownas
ACE - Sage
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117K Messages
6 years ago
Geesh, the tablet is free, but you’re buying from a CELLULAR carrier, and the service is not free. Should NOT be surprised as that’s their business, selling CELLULAR service. 🤦♀️
If you want a bargain tablet shop Amazon sale days for their Fire tablets.
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awgondzur1967
Tutor
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2 Messages
6 years ago
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hliban
Tutor
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7 Messages
6 years ago
It's deceptive sales tactics. They make the choice to sell more phones by telling customers that tablets are "free" with the hope these same customers will sign papers and not see the $10 a month data plan for two years. At the same time, because of this, we made the choice to never buy any phone from AT&T again. There are better and more ethical places to purchase phones.
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graeco
Scholar
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335 Messages
6 years ago
@hliban
im not sure why they didnt tell you all things.
the device is free not the service and most of free devices on att is under contract. you should ask whats the catch on freebies.
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hliban
Tutor
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7 Messages
6 years ago
Yes, I agree ... this is something I definitely learned. Always question "free". However I still will never agree with this type of sales tactic ... nor do I respect or condone companies who encourage it. They may have gotten a sale from me ... but they have not gotten a return customer.
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Haditinchitown
Tutor
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2 Messages
6 years ago
I had same stunt pulled on me over the phone when I renewed a business landline ... just renew with us at x amount snd we'll give you a tablet . I told th I did not want the tablet Not only did I not receive the tablet but it's been on my bill every month for a year linked to some mobile phone number I do not have .
Trying to get this remedied has been a nightmare . I just wrote to Illinois Attorney General today for help.
No integrity ..... I'm going to pull the plug on my home service and go to Xfinity. At& T should be punished for this scam.
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waypow
Teacher
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13 Messages
6 years ago
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bhlargh27
Contributor
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2 Messages
6 years ago
They sent a bill I already paid a year ago to collections...
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bhlargh27
Contributor
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2 Messages
6 years ago
They sent a $400 bill I already paid them a year ago to collections... save your recipts people.
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