Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

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Where is my rewards cards?

I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?

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How to return your trade-in to AT&T - Information and Help from the AT&T Community

Learn what you'll need to do to send your trade-in Returning your device just got a bit easier. Once you move your data from your old phone to your new one, you will use the box your new device came in to ship the trade-in. You'll pack it up, tape the box closed (included), and place the shippin

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Problem viewing certain months usage details

Why is it I can't view my usage details for January and February's billing cycles of this year. I have no problem viewing current usage or any of last years usage details. Just January and February of this year. I have never been able to see January 2024 now its February 2024 to. Never had this issu

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Unlimited plans

Looking for an unlimited plan. I am currently a Boost customer

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ATT Network Provider Lock

I have a brand new phone that was purchased in USA that came with the ATT sim card. I do not live in the USA, and I want to use my local sim card. However, I'm unable to make the switch because of the sim lock. I tried to do the device unlock from the ATT website but I was unable to do so because i

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Reaching Customer Service Live Agent 24/7

Is there a good number that someone can reach a live agent 24/7? We recently had an emergency while abroad and none of the numbers online could connect us to someone live.  

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31

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How do I do a transfer from a former employee

When I tried to do a transfer of billing responsibility. I don't understand how to do the transfer. The original contact is a former employee. I'm trying to transfer it to myself.

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Phone disconnected and long time number quarantined...

ATT, My Father In Law, who is a multi years customer of ATT, recently lost his wife of 62 years. He went by ATT Store to upgrade his phone and turn his wifes phone off. Somewhere in the mixup with the ATT rep, both phones were disconnected. He has had this number for a LOT of years and it being dis

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At&t international but phone says I'm on vodafone network

I'm traveling outside the USA and got the confirmation text that I was using at&ts international plan for $10/day, but in the upper left of my screen it says I'm actually connected to vodafone... any ideas why?

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