Wireless Account

Wireless Account

Learn how to best manage your wireless service and account.

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Where is my rewards cards?

I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?

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How to return your trade-in to AT&T - Information and Help from the AT&T Community

Learn what you'll need to do to send your trade-in Returning your device just got a bit easier. Once you move your data from your old phone to your new one, you will use the box your new device came in to ship the trade-in. You'll pack it up, tape the box closed (included), and place the shippin

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How do i use my account balance to pay for my next months service?

I have twenty dollars in my account balance that has built up over time from me being a loyal customer to at&t prepaid, I would like to know how, if possible, I can use that money to pay for my next months renewal for my service

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Is there a way to talk to someone faster? I have been on hold for two hours today.

See above - I see mentions of a "live chat" feature on different forum posts and AT&T sites but can't find the option.

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AT&T prepaid

I I was recently having an issue with an online payment to add data to my account. My mother is in a nursing home so we do FaceTime a lot with the grandkids. The representative I spoke with not only fixed the problem, she actually told me there was a new plan available  for the same money and

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Liars

My wife and I were promised free phones by a representative from AT@T. She looked at our phones and guaranteed our phones would be free.  Turs out that is not the case.  AT@T customer service offers no help

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postpaid plan as non US citizen / no SSN

I am often in the US work related for several months and would like to get a postpaid plan (Unlimited Premium). I know prepaid exist but its not an option for me, I need add ons that are not possible with prepaid. Can I get a postpaid plan as non US citizen? I dont have SSN or any other way on how

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unlock paid off iphone

Our two iPhone installment plans were paid off in Sept 2022. We switched carriers in Oct 2023, and purchased new phones from the new carrier.  Since then we have been unsuccessful in unlocking the old phones from AT&T.  Keep seeing the message that installment plan is not paid off.&nb

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No credit for trade in

Who can I contact regarding AT&T stating they never received my trade in phone. I sent it with the label they gave me and fed ex has proof that it was picked up And scanned but from there it is lost. Never received by At & t. I’ve called multiple times and they’ve even stated once that my c

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Text messages being labeled as Spam

Our business line is unable to send out text messages to anyone on ATT because they labeled our number as Spam. It is not Spam. How do we get our number removed from their Spam filter?

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