Teacher
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2 Messages
att.net free message validation code - Definitive Response to Community Please
I, like many here, have recently received the text from "att.net free message" saying I have a validation code with which I need to respond. I have NOT changed anything, should NOT be validating anything and am rather concerned about the idea that my account may have been compromised somehow. In previous posts about this issue, all I have seen are responses from support folks who say they will contact the poster via private message to discuss the issue. However, there has STILL not been an answer to the community as a whole as to what is going on. Has AT&T been hacked and accounts stolen? What is going on? Do we as account holders need to be concerned?
Can we PLEASE get some sort of answer here? Or do I just need to go straight to the actual support team?
The number of the text sender is 277-361. I will not respond at all, do anything until I know the proper thing to do. I appreciate any help....and thank you in advance.
Accepted Solution
Official Solution
ATTHelpForums
Community Support
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2.7K Messages
6 years ago
Hi @cptxdolphan,
Thanks for bringing this up and thank you @MicCheck for posting your recommendations.
Texting Fraud is one of a many ways fraudsters attempt to get your information. A rule of thumb regardless of what company, app, or website you use, be cautious of the information you share.
AT&T has Fraud & Security site where you can learn about the the different types of fraud, learn how to keep your information safe, and how to report concerns including texting fraud. Our Hacked Phone article is has tips on what you can do to keep your device safe.
Update
If you receive this message, or one similar to it, DO NOT REPLY. It is an attempt from fraudsters (bad guys) to learn more about you and your personal information. Below are a few examples of the types of information they fraudsters want to gain:
What to Do
If you receive this message, or one like it:
ChrisZ, AT&T Community Specialist
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JenniferLI
Contributor
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1 Message
6 years ago
Yes received one also today. Want to know if it is legitimately them or someone else before I block it
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JenniInman
Tutor
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2 Messages
6 years ago
And I agree would also like a public response not private message response because I was looking at the same thing and that’s all I have is finding
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phoenix1966
Tutor
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4 Messages
6 years ago
Add me to this list. Same message, same sender. An official response is required at this point,
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Joygee
Contributor
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1 Message
6 years ago
I even spoke to the people at AT&T fraud center. I was brushed off by a representative saying, “customer service should have told you to log onto ATT.com and change your password. It sounds as if someone may have tried to access your account.” Someone is not telling us something.
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phoenix1966
Tutor
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4 Messages
6 years ago
Out of curiosity, did anyone else's validation code happen to match the last four digits of their cellphone?
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MicCheck
ACE - Expert
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14.2K Messages
6 years ago
1. If you're concerned unauthorized changes have been made to your account, log in or call AT&T and verify everything is the way it should be. Probably not a bad idea to change your PIN and passwords at this time, too.
2. More than likely, it's scammers pretending to be AT&T and trying to get you to give away information. Not responding is definitely the right thing to do. In this case, there isn't anything AT&T can help with.
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JenniInman
Tutor
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2 Messages
6 years ago
Mine was not the same numbers as my cell phone. But that is odd. I can see ATT will not really answer the question just a canned response
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phoenix1966
Tutor
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4 Messages
6 years ago
Disappointing, but expected. Because you have to believe for as many people who post here about it, how many more out there are having the same thing pop up today?
i would agree with @Joygee that something is going on and we're not being informed.
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Jmandle
Contributor
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1 Message
6 years ago
AT&T should not only be answering but out in front of this. Nope. No one in support answering the question. Many threads on this.
My thought it is a SCAM. Ignore it.
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