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Why cant I split off my ex boyfriends account when I have a no contact protection order?

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Why cant I split off my ex boyfriends account when I have a no contact protection order?

I have a no contact protection order on my ex boyfriend and I cant get my line seperate from his without him releasing the line. I'm so frustrated and have been on the phone so much already. Is there some way around this or do I just need to find a new phone provider?

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Message 1 of 10
ACE - Expert

Re: Why cant I split off my ex boyfriends account when I have a no contact protection order?

The account owner owns the number. Your no contact order is irrelevant. Only the account owner can release it, regardless of whether you stay on ATT or move to a different carrier. Your ex is responsible for all charges so it makes no sense why he wouldn’t release it but you will probably just have to get a new number.

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Message 2 of 10
ACE - Expert

Re: Why cant I split off my ex boyfriends account when I have a no contact protection order?


@Jkmedeles wrote:

I have a no contact protection order on my ex boyfriend and I cant get my line seperate from his without him releasing the line. I'm so frustrated and have been on the phone so much already. Is there some way around this or do I just need to find a new phone provider?


It's his account. Sorry. They aren't going to release it to anyone who doesn't have the login / password or account number / PIN.

 

As long as the phone works, you can still use it with AT&T but you'll need a new number if you set up a new account.

 

I'd assume that you filling out a ToBR request would count as contact (via a 3rd party) but I can't state that for sure.

 
 

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Message 3 of 10
Tutor

Re: Why cant I split off my ex boyfriends account when I have a no contact protection order?

The no contact is on him not me. If I wanted to contact him i would not
have gotten a no contact protection order.
Message 4 of 10
ACE - Sage

Re: Why cant I split off my ex boyfriends account when I have a no contact protection order?

If you have a legal order of protection against him, you can get your line separated.  Talk to a domestic abuse counselor for help.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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Message 5 of 10
ACE - Sage

Re: Why cant I split off my ex boyfriends account when I have a no contact protection order?

This may be a state by state law:

https://engage.att.com/missouri/blog/?PostId=3432

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 10
Tutor

Re: Why cant I split off my ex boyfriends account when I have a no contact protection order?

Where do I find a domestic abuse counselor? I have a crisis advocate that
helps me with everything with the domestic violence case Including helping
me with an attorney.
Message 7 of 10
Tutor

Re: Why cant I split off my ex boyfriends account when I have a no contact protection order?

Thank you. Oklahoma has something but it bas to be ordered by the judge but
thank you for your help.
Message 8 of 10
ACE - Expert

Re: Why cant I split off my ex boyfriends account when I have a no contact protection order?


@Jkmedeles wrote:
The no contact is on him not me. If I wanted to contact him i would not have gotten a no contact protection order.

I understand that. Except now the issue is, that you do want need to contact him to get this resolved. 

 

BUT I do NOT want to tell you to contact him, even via AT&T, on the off chance it may somehow nullify the "no contact" that you have already have (so he doesn't say, "she contacted me, so it seems that I should be able to contact her"). This is something YOU need to verify first.

 

I would ask your crisis advocate about this. This can't be the first time that it has come up.

 

But again, technically it is their number. 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 10
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ACE - Sage

Re: Why cant I split off my ex boyfriends account when I have a no contact protection order?

@Jkmedeles

It sounds like you have the right people to ask already.  It doesn’t surprise me a judges order is required.    Good luck, be safe.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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