Why can't I register?

Contributor

Why can't I register?

I've been hours trying to register! I belong to a family plan but am not the one that gets the bill. Still, it won't let me register at all. This is the most frustrating site I have ever been on!

Message 1 of 11 (1,603 Views)

Re: Why can't I register?


Relenned wrote:

I've been hours trying to register! I belong to a family plan but am not the one that gets the bill. Still, it won't let me register at all. This is the most frustrating site I have ever been on!


 

What are you trying to "register" for, and where are you trying to do it?

 

Is there a particular issue you need help with?

 

 

 




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How can you be in two places at once, when your not anywhere at all?
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I really want to become a procrastinator, but I keep putting it off.
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There are three kinds of people, those that can count, and those that can't.
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“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              

Message 2 of 11 (1,584 Views)
Contributor

Re: Why can't I register?

I became a member of a family plan and was told to register to change my caller I'd name and check my usage
Message 3 of 11 (1,572 Views)

Re: Why can't I register?


Relenned wrote:
I became a member of a family plan and was told to register to change my caller I'd name and check my usage

 

Ah, I think I see now. Let me see if I can get someone over here to help you out with this.

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              

Message 4 of 11 (1,562 Views)
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Expert

Re: Why can't I register?

Actually, I believe the account holder would need to go into their Online Account to change the name for your caller ID.  I'm sure someone will correct me if I'm wrong. 

 




 REGRET NOTHING~


     we live & learn~

Message 5 of 11 (1,559 Views)
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Solution
Accepted by beckyww (Administrator)
‎09-30-2015 1:39 AM

Re: Why can't I register?


Dcookie wrote:

Actually, I believe the account holder would need to go into their Online Account to change the name for your caller ID.  I'm sure someone will correct me if I'm wrong. 


you are correct, only the primary account holder or some one that is authorized can change this. It can take a while for it to cycle through the system of all the carriers though

Message 6 of 11 (1,554 Views)
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Re: Why can't I register?


wingrider01 wrote:

Dcookie wrote:

Actually, I believe the account holder would need to go into their Online Account to change the name for your caller ID.  I'm sure someone will correct me if I'm wrong. 


you are correct, only the primary account holder or some one that is authorized can change this. It can take a while for it to cycle through the system of all the carriers though


Thanks, I believe that's how I changed 2 of the 3 of ours but it's been awhile and yes, it does take a few days or so before you'll see the change. 

 

Thanks for confirming, wingrider. Smiley Wink

 




 REGRET NOTHING~


     we live & learn~

Message 7 of 11 (1,551 Views)
ACE - Master

Re: Why can't I register?


Dcookie wrote:

Actually, I believe the account holder would need to go into their Online Account to change the name for your caller ID.  I'm sure someone will correct me if I'm wrong. 


You beat me to it. As the account holder on our family plan, I've had to change my kids settings when ever they upgraded their phones. They just call me for my login info and take it from there.

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MicroCell Technical Guide by Otto Pylot


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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 11 (1,542 Views)
Expert

Re: Why can't I register?


Otto Pylot wrote:

Dcookie wrote:

Actually, I believe the account holder would need to go into their Online Account to change the name for your caller ID.  I'm sure someone will correct me if I'm wrong. 


You beat me to it. As the account holder on our family plan, I've had to change my kids settings when ever they upgraded their phones. They just call me for my login info and take it from there.


Well, I just happened to be lurking when CJ posted this. Otherwise, I'm usually a penny short and a day late. Smiley Wink

 




 REGRET NOTHING~


     we live & learn~

Message 9 of 11 (1,508 Views)

Re: Why can't I register?

Thanks for the quick replies, guys.Smiley Happy

 

 

 




__________________________________________________________
How can you be in two places at once, when your not anywhere at all?
------------------------------------------------------------------------------------------------------
I really want to become a procrastinator, but I keep putting it off.
------------------------------------------------------------------------------------------------------
There are three kinds of people, those that can count, and those that can't.
------------------------------------------------------------------------------------
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell

                              

Message 10 of 11 (1,484 Views)
Contributor

Re: Why can't I register?

How can I get my account number whenever it won't let me register for the att app and I AM the account owner
Message 11 of 11 (114 Views)
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