Why am I being charged for messaging on top of group text?

Contributor

Why am I being charged for messaging on top of group text?

I am being charged for group messenging while having unlimited texts. The messages appear on the bill as international or minute equivalent to something and I have not messaged out of country! If anyone knows what's causing this please let now know. Thank you 

Message 1 of 6 (1,882 Views)
Employee

Re: Why am I being charged for messaging on top of group text?

Group messaging just tends to show up as seperate texts to each person, for the purposes of billing.

If you can look over your messaging logs on the bill, you can probably figure which of your friends doesnt have a US number.

-Alex

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6 (1,829 Views)
Contributor

Re: Why am I being charged for messaging on top of group text?

So there's no other way for being charged for this? It has to be from one of my friends having an out of country number?
Message 3 of 6 (1,804 Views)
Employee
Solution
Accepted by topic author Rrhunt
‎09-30-2015 1:39 AM

Re: Why am I being charged for messaging on top of group text?

[ Edited ]

That should be the only way you'd be charged, unless of course you don't really have the unlimited texting plan you've mentioned.

 

If you look over your paper bill (you see a scanned copy of your paper bills online too), if there's usage, it should show something like

eg

Data Roaming

Text Messages @ $0.25   32 messages   $4.00

 

-Alex

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 6 (1,786 Views)
Contributor

Re: Why am I being charged for messaging on top of group text?

Is there any way to see the specific numbers that the messages were sent to to prevent future charges if this were the case?
Message 5 of 6 (1,719 Views)
Scholar
Solution
Accepted by topic author Rrhunt
‎09-30-2015 1:39 AM

Re: Why am I being charged for messaging on top of group text?

Does your phone keep a history of text messages that you sent out?  If so, then you could try to retrieve the history and look at which of the numbers you sent the group text out to may be the culprit.

Message 6 of 6 (1,691 Views)
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