Tutor
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4 Messages
Where to Get a Copy of the Return Label on a Replacement Phone??????
On July 8, I mailed out a defective phone using the prepaid shipping label At&t sent me via snail mail. The phone never made it back to AT&T and now I am being charged $600 for the phone. On that prepaid label there are 2 bar codes. One is scanned by the post office and one is scanned by the pick up company Ontrac*. The paperwork that i kept only has the Ontrac tracking number which leads to nowhere. My local post office told me to try to get a copy of the return label to find the USPS tracking info to prove that the item was dropped off and scanned by USPS. Since I did not get a receipt when I handed the box with the phone in it over to the clerk at the post office, I am in trouble here. I have talked on the phone with AT&T for an hour today and was bounced around to different departments 5 -6 times and no one can give me an answer. Who can I talk to so i can retrieve a copy of the return label????
Gary L
ACE - Expert
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16.5K Messages
7 years ago
@fundles WHHHYYYYYYYYY did you not get a receipt?
Ontrac appears to be a new company for shipping, so I'm not sure what to suggest. Did the label have the words "SmartLabel" on it?
@lizdance40 Have you seen anything about OnTrac before?
Or are they just a local southwestern carrier that handles SmartLabel/Newgistics? https://www.ontrac.com
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fundles
Tutor
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4 Messages
7 years ago
As a owner of a company that deals with hundreds of orders and shipments a year, I usually don't wait in the long lines and just drop my packages off at the counter right under the big sign that says "package drop off." I also know some of the workers in there and never had an issue before. You live and learn I guess.
Yes the label does say Smart Label but Ontrac is the carrier. My post office thinks Ontrac might be at fault here, but until I get a copy of the original receipt to show that the post office scanned in the package, I don't know what else to do.
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formerlyknownas
ACE - Sage
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116.6K Messages
7 years ago
Call me careful, but I mail out eBay sales items regularly and always get a counter receipt. I have a file, noted which item mailed on each one. Only after I'm sure the item was received do I toss receipts. It is also included with the directions for. ATT to get a counter receipt.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
@fundles Have you tried just calling Ontrac? (You'll get farther than calling AT&T!)
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fundles
Tutor
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4 Messages
7 years ago
Ontrac just tells me the tracking leads to nothing. No one scanned the package and that is all they can help me with. I just need the USPS tracking info on that label. No one seems to know how to have access to it.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
@fundles I meant asking OnTrac the tracking number, it's their paperwork, (right?) didn't they issue it?
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