08-13-2019 12:24 PM
An employee from ATT came to my house stored mine and my daughters phone and gave use a bogus plan witch I’m still paying for but these employee of your refuse to fix my plan an will not return my phone or pay for my t-mobile bill for switching to ATT I wish I would of never anwered the door. Cause she lied and stored from me just to get a sell
08-13-2019 12:42 PM
Stored from you? Are you saying stole from you? If so, they did not steal anything, you traded them in which is a requirement for the switch offer. Perhaps you should first read up on how the switch offer works and what you need to do to get the promised credits here: https://inhomeswitch.att.com. If you still think you got cheated, file an FCC or BBB complaint. The complaint will result in someone from corporate contacting you.
08-13-2019 1:35 PM
08-13-2019 1:45 PM
If you want to talk to someone in person, the only place would be an ATT corporate store but you will get a much better response with the FCC or BBB complaint.
- edited 08-13-2019 1:59 PM
Sandblaster was not being condescending. Your posts really do have so many typos that they are hard to understand.
The door-to-door salesperson might not be an AT&T employee, and if so, it would be difficult or impossible to hold AT&T responsible for her actions.
You consented to trading in the phones. This is a civil matter, and no one “stoled” anything from you.
Any documentation you may have can be scanned or photographed and submitted to the BBB. Frankly, your repeated desire to speak to someone in person sounds kind of threatening.
08-13-2019 1:59 PM
The door-to-door salesperson is not an AT&T employee, and it would be difficult or impossible to hold AT&T responsible for her actions.
@TROLLEDYOUSO Not necessarily. ATT does have in home switch experts that are ATT employees. It is possible it was an employee. Either they didn’t explain the switch offer very well or this customer didn’t understand it. My money is on the latter.
08-13-2019 2:38 PM
08-13-2019 4:15 PM