Tutor
•
2 Messages
When will I receive credits for Apple BOGO promo?
So I was told I would get a buy one get one on my phone. Get iPhone 6s Plus 64gb and was told I could get a 25 dollar credit per month to pay for another phone as long as I paid a $20 extra line fee. Get my first bill and the extra line is more than 30 dollars 25 dollar setup fees (which I can understand) and still charging me for the other iPhone 6s 16 gb that was supposed to be free. I go to a branch to return them both and say I have to pay a restocking fee. I would love if this could be fixed.
Accepted Solution
Official Solution
ATTMobilityCare
Community Support
•
15.2K Messages
8 years ago
Hi there @tahner1189
Here are the requirements for Apple BOGO promotion:
It's possible that the monthly credits for you extra line have simply not kicked in yet.
Please let us know if you have any additional questions or concerns.
Thank you,
Michelle
0
0
formerlyknownas
ACE - Sage
•
116.6K Messages
8 years ago
There is nothing wrong, you just didn't read the terms of the promo. Starting 2 months or 2-3 billing periods, you will see a credit for the 16 GBs phone on your account.
0
0
tahner1189
Tutor
•
2 Messages
8 years ago
0
0
formerlyknownas
ACE - Sage
•
116.6K Messages
8 years ago
The terms of the promotion were available online, at the time the promotion was offered.
As an employee, you had access, and were given the promo terms.
1 Attachment
image.jpeg
0
0
GLIMMERMAN76
ACE - Expert
•
23.9K Messages
8 years ago
@dh459n
the phone is free you just have to pay for it for 2 months then you get credited back for those 2 months.
0
rehillo
Tutor
•
1 Message
8 years ago
I just received my 4th bill --4th billing cycle-- since I opted for the BOGO iPhone at Christmas for my son, and there's still no credit on my bill!! I am still being charged the installment plan for both phones.
I think this promotion is misleading, and I am planning to file a complaint with the Better Business Bureau if it's not resoved this cycle.
0
applelicious
Tutor
•
6 Messages
8 years ago
Same here... this is so frustrating! ive been calling them to remove the fee but they always say the credit will be reflected next month. its always been next month. i got mine december also.
0
ATTMobilityCare
Community Support
•
15.2K Messages
8 years ago
0
0
formerlyknownas
ACE - Sage
•
116.6K Messages
8 years ago
@applelicious
@rehillo
You will still be charged for both phones for 30 months. Please read the above copy of the promotion. You should get a credit against the new line for the amount off the installments each month.
If you bought during the BOGO and met all requirements, then contact support to fix it.
0
0
smicon
Mentor
•
53 Messages
8 years ago
same here. and today, after 4 months they said i am not entitled to it because my NEXT plan is 24 months and not 28 or 30. Are you for real??? the only reason I got tho two lines was for the BOGO. I am so fed up with ATT
0