- edited 01-20-2016 10:50 AM by ms_unicorn
So I was told I would get a buy one get one on my phone. Get iPhone 6s Plus 64gb and was told I could get a 25 dollar credit per month to pay for another phone as long as I paid a $20 extra line fee. Get my first bill and the extra line is more than 30 dollars 25 dollar setup fees (which I can understand) and still charging me for the other iPhone 6s 16 gb that was supposed to be free. I go to a branch to return them both and say I have to pay a restocking fee. I would love if this could be fixed.
Solved by: Go to Solution.
01-14-2016 11:53 AM
Hi there @tahner1189
Here are the requirements for Apple BOGO promotion:
It's possible that the monthly credits for you extra line have simply not kicked in yet.
Please let us know if you have any additional questions or concerns.
01-14-2016 12:25 PM
There is nothing wrong, you just didn't read the terms of the promo. Starting 2 months or 2-3 billing periods, you will see a credit for the 16 GBs phone on your account.
01-25-2016 7:09 AM
The terms of the promotion were available online, at the time the promotion was offered.
As an employee, you had access, and were given the promo terms.
01-25-2016 7:29 AM
This is RIDICULOUS!! Thats not Buy One Get One Free!! Thats Buy One Pay for the other for a couple months THEN get it FREE!!!
As an employee i am outraged by the lack of information, as well as the inability of our staff to explain a promotion properly!
the phone is free you just have to pay for it for 2 months then you get credited back for those 2 months.
04-21-2016 5:30 AM
I just received my 4th bill --4th billing cycle-- since I opted for the BOGO iPhone at Christmas for my son, and there's still no credit on my bill!! I am still being charged the installment plan for both phones.
I think this promotion is misleading, and I am planning to file a complaint with the Better Business Bureau if it's not resoved this cycle.
04-21-2016 5:32 PM
Same here... this is so frustrating! ive been calling them to remove the fee but they always say the credit will be reflected next month. its always been next month. i got mine december also.
04-21-2016 6:24 PM
04-21-2016 9:31 PM
You will still be charged for both phones for 30 months. Please read the above copy of the promotion. You should get a credit against the new line for the amount off the installments each month.
If you bought during the BOGO and met all requirements, then contact support to fix it.
04-25-2016 1:38 PM
same here. and today, after 4 months they said i am not entitled to it because my NEXT plan is 24 months and not 28 or 30. Are you for real??? the only reason I got tho two lines was for the BOGO. I am so fed up with ATT
04-25-2016 2:19 PM
So where should I begin? Let's see, I have been a customer with AT&T wireless since 1996. Currently, in addition to Directv, I have 4 cell phone lines under one plan with AT&T, The nightmares began when AT&T bought Directv. Combine your bills they said? What a fiasco that was for 6 months as AT&T tried for 6 months to do so but then said they could not for various reasons. Lets see, some cust reps said it was because my Directv bill was billed via Verizon on my home FIOS account and others said it was because I had a FAN account. So, after my account number being changed to a UNIFIED bill with directv, they un-unified it. Each time, creating a billing nightmare with a new account number. During this period, I was unable to see my bills on-line, yet AT&T could not understand why I was not paying them. You cant pay what you cannot see.
Fastforward to December when I added a new line under the "BOGO" program. It's now April and I have still yet to receive a credit on my monthly bill for the free line. I called in January and was told I would get a cumulative credit (for three months) on my March bill. In March, when there was no credit, I was told I would get it in April and it would not be cumulative and now in April, I am being told Best Buy messed up and put me on a NEXT 24 month plan instead of the 28 or 30 month plan. Seriously??? They are blaming BB. Why didn't AT&T know this when I called in January? Did Best Buy mess up the 6 month combined billing fiasco too??
I must ask, is this how you treat a customer after 20 years? Quite honestly, I am ready to cancel all my lines and go to Verizon and get the 3 (not 4) lines that I actually need.
PLEASE SOMEONE HELP.
06-01-2016 4:55 PM
- edited 06-01-2016 5:11 PM
@smicon Next 24 is not 24 months, the plan payoff is 30 months.
The names is Next 24 because you are allowed to trade in at 24 months and you do not have to pay the last 6 months IF you are willing to surrender your phone, else you can pay off the rest and keep the phone.
It's 28 months if you make a down payment (but you can trade in at 12 months).
(Next 18 is actually 24 months. Could that BE any more confusing...)
06-22-2016 6:38 AM
I have been having the same issues with the BOGO and have been promised numerous times it would be fixed and my account would be credited. I have made a total of 3-5 calls with no resolution. I have been an AT&T customer for at least 10 years or longer and I just added UVerse TV and Internet. Looks like I will be cancelling all my services with AT&T. They promise to fix the issue and then never follow thru. I have had numerous AT&T support state that I am due a credit and promise to get it fixed and that it will take 24-72 hours and it has yet to be resolved.