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What is my Account Password/PIN?

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What is my Account Password/PIN?

I was wondering how can I figure out what my Account Password/PIN is? This is not the password for the online account, but the sim card PIN. Also, is "Account number" just my phone number? (This information is needed to transfer ATT number to another carrier.) Thanks.

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ACE - Expert

Re: What is my Account Password/PIN?

No, you don’t want the SIM card pin, also known as a PUK code. The other carrier needs your account pin. As you noted, that is not your account password, it is an extra level of security you set on your account. If you don’t know your pin, you need to log into your account and set or reset it. Your account number is also there and it is not your phone number.

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Message 2 of 6
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Re: What is my Account Password/PIN?

Where exactly can I see the account number and the account pin? I looked at "Account Info & Preferences", "Personal Info", etc. and still couldn't find that information.

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ACE - Expert
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Accepted by user2017
‎06-25-2018 12:50 PM

Re: What is my Account Password/PIN?

I see my account number on the My Wireless tab as soon as I login. Or you could look at a bill, the account number is also on the monthly bill. To change or set your pin, click on your username and select “profile”. On the resulting page, select “Sign-in Info”. 

 

The above is for a postpaid account. If you are prepaid, totally different answer. For your account number, you need to call. Your pin is whatever you use to log into your account.

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Message 4 of 6
Tutor

Re: What is my Account Password/PIN?

Thank you. Yes, I have a prepaid account. So, just to clarify, the pin and the 4-digit password which I use to log into my account on the website are the same thing, right? (In the case of a prepaid account)

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ACE - Expert

Re: What is my Account Password/PIN?


@user2017 wrote:

Thank you. Yes, I have a prepaid account. So, just to clarify, the pin and the 4-digit password which I use to log into my account on the website are the same thing, right? (In the case of a prepaid account)


Yes.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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