Explore & discover

Helpful Links

What is mobile/data mean under usage section of my bill

Highlighted
Contributor

What is mobile/data mean under usage section of my bill

What is the mobile/data mean when viewing my text messages under my usage section of my bill.
When i am viewing my text messages on my bill so.etimes there is no number just a date and time and where it usually says mms , it will just day mobile data. Is that a different type of message , i just want to know who texted me on thatt date and time. Just curious as to why there is no number listed. It just says mobile data.
78,032 Views
Message 1 of 28
Administrator

Re: What is mobile/data mean under usage section of my bill

Hello @Morganchris !

 

Welcome to AT&T Community Forums! That is a great question, and I am delighted to be able to help!

 

The mobile data that you are seeing is just regular data usage. The text and data usage are combined in both categories. A number will show up in the usage details for both text and MMS messages.

 

For further information regarding usage, check out our AT&T Support Article Track wireless talk, text and data usage.

 

I hope this helps! Thank you so much and have a wonderful day!

 

Tim, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 28
ACE - Sage

Re: What is mobile/data mean under usage section of my bill

MMS means multi media service.  These are texts sent with free data and include pictures, group text and emoji.

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 28
Contributor

Re: What is mobile/data mean under usage section of my bill

Ok so what exactly does that mean on my bill? That all of the text messages that dont have a number listed are texts that had a picture or emoji with it?
Message 4 of 28
Guru

Re: What is mobile/data mean under usage section of my bill

@Morganchris

 

Yes, either that, or if you have an iPhone, those messages were sent via iMessage or a similar service.  Those types of messages always show up as data used.  

Message 5 of 28
Contributor

Re: What is mobile/data mean under usage section of my bill

My current view shows a mobile data at 3 pm and it is only 2:06 pm. I have several show up for today. Does my Facebook usage or emails show up as mobile data? Does my Google searches show up as mobile data?
Message 6 of 28
Contributor

Re: What is mobile/data mean under usage section of my bill

i received an alert saying I was 75% of my alllowable 2GB cellular data usage and it was only 6 days into my new billing period which didn't make sense because I'm at home the entire day and my iPhone and 2 mini iPads run off wifi router and shouldn't be using up my data. I reviewed the call logs online and filtered out the Mobile Data usage on all 4 of our apple devices in which 3 of them run off wifi at home all day. It showed 992MB's on my iPhone, 718MB on my husbands iPhone and 499MB on the tablets for total of of 2.16GB mobile data used by the 6th day of billing period! And the times shown for the data mobile where at 12am, 3am, 6am, 9am, 12pm, 3pm, 6pm, and 9pm every day and this is even after I turned wifi, cellular data and the power off on all 4 devices. How can this be? I called AT&T and had no answer for me except to bump me to the 3GB plan which doesn't answer my question of why mobile data is being used on devices that are completely turned off and why consecutively every 3 hours 24/7 every day. I don't have any apps running in background, deleted apps that could possibly run when turned off and I have turned off all of my push notifications. Any suggestions as to why this is happening and what I can do to resolve? The last 2 yrs we have n avg data usage of 1.5 for all 4 devices for the monthly billing period. Some how we've hit 2.16 by 6th day into the new billing period. Help please!
Message 7 of 28
ACE - Expert

Re: What is mobile/data mean under usage section of my bill


@Diane22K wrote:
I don't have any apps running in background, deleted apps that could possibly run when turned off and I have turned off all of my push notifications. Any suggestions as to why this is happening and what I can do to resolve? The last 2 yrs we have n avg data usage of 1.5 for all 4 devices for the monthly billing period. Some how we've hit 2.16 by 6th day into the new billing period. Help please!

Data isn't reported immediately. Not live data is reported most often at those times. It could be hours (and occasionally days) old data that's reported.

 

You turn your devices OFF? So no one can call you on the phone?

 

If you reset the data counters on those devices, you can see exactly which apps are using the data. (I set an appointment to reset them on the first day of my billing period and just take 60 seconds to see if any apps are eating way more data than I expect.

 

When your iOS devices are off OFF, when you turn them back on you get the Apple logo on the screen and it takes a minute to power on...

 

 

 

 

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 28
Contributor

Re: What is mobile/data mean under usage section of my bill

"Data isn't reported immediately. Not live data is reported most often at those times. It could be hours (and occasionally days) old data that's reported."

 

You haven't answered the question.  If most of this person's Apple usage is from home on wi-fi, there should be considerably less "mobile data" charged/recorded per month.  I don't know about you, but my iPhone automatically switches to wi-fi whenever I am in a location (home, work, etc.) where I have access to the wi-fi.  Cellular data or this amorphous thing called "mobile data" shouldn't be needed. 

I think the reason this question is so frequently asked is because I've yet to read an even marginally adequate explanation of just what constitutes "mobile data."  Mobile data to me suggest cellular use away from wi-fi - on the bus, in a park, sitting in your car - whether you use an iPhone, Samsung Galaxy or Razr.  There is no way someone can rack up all that much "mobile data" use on the morning commute.  

Also, the explanation that iMessage phone numbers are not recorded in one's data use is nonsense.  My family all use iPhones and I have other friends who I know use iPhones and the i Message sent are indeed logged in monthly wireless usage.

Message 9 of 28
ACE - Expert

Re: What is mobile/data mean under usage section of my bill

@Nooneishere wrote: 
I think the reason this question is so frequently asked is because I've yet to read an even marginally adequate explanation of just what constitutes "mobile data."  Mobile data to me suggest cellular use away from wi-fi - on the bus, in a park, sitting in your car - whether you use an iPhone, Samsung Galaxy or Razr.  

I'm not sure if this is adequate, but mobile data would be when you are using your phone's cellular data.  If you are using WiFi then you are NOT using your cell phone's WiFi.  What you are saying sounds correct to me.

 

There is no way someone can rack up all that much "mobile data" use on the morning commute.  

Sure there is. If they've got app updates allowed to be cellular, you could rack that up daily. I think I've been getting so many updates of apps on my iPhone lately 10-30 daily, so it all depends on how their settings are; if their favorite podcast is updating at drive time now instead of when there are at the office, it could be anything.

 

 

Also, the explanation that iMessage phone numbers are not recorded in one's data use is nonsense.  My family all use iPhones and I have other friends who I know use iPhones and the i Message sent are indeed logged in monthly wireless usage.

It shouldn't be. Not if you're getting the blue bubbles in your chat.

 

You haven't answered the question. 

They answered why data is reported at off hours and why data is reported when the phone is off.  They really didn't say much about their use to give more info.

 

That said, @Diane22K can check in their iPhone settings under cellular and easily see what apps or processes are eating the most data. You want to reset it monthly on your cycle date and then you can track for the month. But even in the meantime, they could easily see the culprit for the most data since the last counter reset and turn off cellular to the most hungry apps.

 


 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 28
Contributor

Re: What is mobile/data mean under usage section of my bill

So, I am having the exact same issues and have used 1 gb of data in a day! What the heck ? I’m tired of paying overages! Does this have anything to do with the type of text messages? I’ve seen MMS and text/IM. Do either of these use data?

Message 11 of 28
ACE - Sage

Re: What is mobile/data mean under usage section of my bill

@Nooneishere

Despite the claim they are always on Wifi, they added up the use on their phones and it showed they had used mobile data.  Carriers don’t control the usage.  It’s up to the user to limit the phone, or choose a more appropriate plan.  

The answer to “what uses mobile data” can’t be answered by a carrier as your usage is private.  The answer is only on your phone. In settings under data usage.  Just like a check register it keep a current track of usage (while ATT is hours or days behind).  

   Android phones have a meter that can be set by the bill cycle, so you can track usage and compare when your bill is produced.   iPhones must be reset each bill cycle.  

 

78D7FB09-75A4-43F2-A4AD-9AD170BE4DAA.jpeg9BC36B94-BA3B-4E93-B30A-55EB55D058F3.jpeg61BFC131-D3C9-41FC-B77D-7CB02B5070B9.png8B063AFF-F614-498A-A7E1-B6B4A11995B1.png

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 28
ACE - Sage

Re: What is mobile/data mean under usage section of my bill


@Bizlady7 wrote:

So, I am having the exact same issues and have used 1 gb of data in a day! What the heck ? I’m tired of paying overages! Does this have anything to do with the type of text messages? I’ve seen MMS and text/IM. Do either of these use data?


Look at the photos and read the post before this one.  

MMS does not use your data allowance.  iMessage and FaceTime/video chat over cellular does.  

   Read your data usage records in settings on your phone to see what you used your data on.  

 BTW if overages are a concern, CHANGE PLANS.  None of the new plans charge overages.  

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 28
Contributor

Re: What is mobile/data mean under usage section of my bill

This is Bogus!

All of a sudden my wife's iPhone started racking up Mobil Data when she's sleeping and the phone is off. I have gone through all her settings to make sure none of the apps are using cellular data, no wifi for calling, cellular data is turned off. Everything that can possibly be turned off in settings is off. Yet event though she is connected to our home wifi she's hitting unbelievable mobile data usage.

 

There must be a glitch somewhere in AT&T's systems and incorrectly charging for mobile data. We have unlimited text messages and so we shouldn't be getting charged for text messages. Something is very wrong with AT&T.

 

Message 14 of 28
Contributor

Re: What is mobile/data mean under usage section of my bill

Okay, but that doesn't explain why. Also, what is the difference between sending MMS vs. iMessages? I just tried switching to just MMS messages but I can't even send a message to my daughter now. Why am I forced to use iMessage if it gives me the option to use either? This is very frustrating. 

Message 15 of 28
Share this topic
Share this topic
Additional Support