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What does Order Status in progress mean?

Contributor

What does Order Status in progress mean?

I placed a order this morning for a Iphone 6s plus. After I entered my birth date and social security number it said that I would have to pay about $62.00 to complete my order. My estamated shipping date is November 18, 2015. When I check my order stat, it says in progress can someone please tell me moreless what that means? Im wondering if it means that they are looking farther in my credit history to determine if I am approved or not. Thanks in advance..
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Message 1 of 22
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Accepted by ATTU-verseCare
‎07-26-2017 10:12 AM

Re: What does Order Status in progress mean?

Hello @WynterMoon00

 

Thank you for reaching out about your order status!

 

“In progress” usually means that your order has been successful via our point of sale system but has not yet been prepared for shipping. You’ll receive an email once your order status changes to “Shipped” or if further action is required from you.

 

Also, shipment times can vary but we do try to get your device out as soon as possible! To check status of your shipment, you do not have to call, you can sign into your account for updates. During the launches of new devices, shipments may be delayed.  

 

Once shipped, it may take 1-3 days for your order to arrive depending on the shipper. Shipments may be delayed during holidays and weather.

 

Thanks,

-ChrisZ, AT&T Community Specialist 

AT&T Customer Care

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Message 2 of 22
Contributor

Order still in progress

I placed an order for the 7plus in rose gold, 256 on 11/12/16 with a representative. I was assured it wasn't on back order.. The shipping dates listed 11/14-11/16 my order is still listed as in progress and it's the 22nd now! I've called and have gotten no where..
Message 3 of 22
Administrator

Re: Order still in progress

Hello @RetaScott7!

 

 

“In progress” usually means that your order has been successful via our point of sale system but has not yet been prepared for shipping. You’ll receive an email once your order status changes to “Shipped” or if further action is required from you.

 

Also, shipment times can vary but we do try to get your device out as soon as possible! To check status of your shipment, you do not have to call, you can sign into your account for updates. During the launches of new devices, shipments may be delayed.  

 

Once shipped, it may take 1-3 days for your order to arrive depending on the shipper. Shipments may be delayed during holidays and weather.

 

Check out our Order Status support article for more information. 

 

Thanks,

-ChrisZ, AT&T Community Specialist  


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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 22
Contributor

Re: What does Order Status in progress mean?

How long does it take to prepare it for shipping?
Message 5 of 22
Contributor

Re: What does Order Status in progress mean?

I've been waiting two days and still my order status has not changed
Message 6 of 22
Contributor

Re: What does Order Status in progress mean?

Exactly sigh... how long did it take to ship your order??

Message 7 of 22
Contributor

Re: What does Order Status in progress mean?

i have been waiting for a week it gave me a shipping date between the 11th of december to the 13th it also put the money back into my account after it was in holding but all it says is it in progress i'm just wondering what the hold up is 

Message 8 of 22
Tutor

Re: What does Order Status in progress mean?

SAME ISSUE! Am I better off going into a store?!

Message 9 of 22
Contributor

Re: What does Order Status in progress mean?

I ORDER ME A IPHONE8 PLUS ON 1/12/18 AND ITS NOW 1/16/18 AND IT STILL SAYS ORDER "PROCESSING" WHEN WILL IT PROCESS AND WHEN WILL THE PHONE BE SHIPPED. 

Message 10 of 22
Tutor

Re: What does Order Status in progress mean?

Be prepared for an email saying it was canceled and no one knowing why. 

Message 11 of 22
Scholar

Re: What does Order Status in progress mean?

probably its out of stock or checking if the order is legit because theres a lot of fraud activities happening.

Message 12 of 22
Tutor

Re: What does Order Status in progress mean?

I was recently told my order was flagged for fraud because the agent that processed my order canceled another one to get a sale. When I called back everyone acted as if they didn't know what I was talking about. I'm not sure what's going on. 

Message 13 of 22
Contributor

Re: What does Order Status in progress mean?

Order an iPhone 8 Plus & a iPhone X on 3/1/18 it is now it is 3/5/18 and my order still says processing. I paid 150$ so I'll be pretty upset if the phones dont come soon.

Message 14 of 22
Contributor

Re: What does Order Status in progress mean?

Did You Order Come On Time ?!? I Ordered IPhone X And IPhone 8 On The 26th Of May ; Because The 28th Of May Was A Holiday ; I Expected The Shipping To Be Delayed ; But I Have Yet To Recive An Email Nor My Order ; What Should I Do Next ?!?

Message 15 of 22
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