Helpful Links

Water damaged phone,got insurance made a claim and no reply from insurance been a week already

Contributor

Water damaged phone,got insurance made a claim and no reply from insurance been a week already

I water damaged my iPhone 5s being pushed  in my pool  with it still in my pocket. It was in a life proof case so I thought I was saved but it didn't it leaked in. So I made a claim with life proof and asurion and it's been a week and have yet to hear from either one. What do I do??

715 Views
Message 1 of 3
Employee

Re: Water damaged phone,got insurance made a claim and no reply from insurance been a week already

I dont know about the lifeproof warranty, but as far as asurion goes, contact them.

If there's a hang up/hiccup causing a delay, they'll tell you, and let you know if there's a way past it.

If the phone was sent, but stolen mid-transit, then asurion may have further options for that too.

Either way, you need to contact them

 

The number for Asurion Mobile Insurance is 888.562.8662.

-Alex

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
Scholar

Re: Water damaged phone,got insurance made a claim and no reply from insurance been a week already

Asurion usually don't call back the customer to update their claim status. You should actively follow up with the insurance company, and ask all he question you may have.

Also, after you claim is approve, make sure you have the phone send to a valid address because there was fraud problem in the past that if you don't give them the correct address or if there's any problem with the address, you will be going through with lots of hassle that you can prevent in the first place.

Mt suggestion would be, make sure you send to an address with your photo ID that has the same exact address.
Message 3 of 3
Share this topic
Announcements

Are you looking to upgrade and activate your device?

Let us help make Ordering, Upgrading and Activating easy!

Additional Support