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Warranty issue - damaged phone returned

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Warranty issue - damaged phone returned

I've mailed back my old damaged phone on 12/21/2018. It is now 12/27/2018.

The tracking code still shows no information. Obviously xmas slowed things down but I would at least have expected it to register something on the site by now. Am I doing something wrong or is there a problem on the website? Can someone else look into the tracking number directly another way?

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Message 1 of 5
Administrator

Re: Warranty issue - damaged phone returned

Hello @Sparkysdp, allow us to lend a helping hand. Have you tried reaching out to the shipping carrier? Thank you.

 

Makaela, AT&T Community Specialist.

 


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Message 2 of 5
ACE - Sage

Re: Warranty issue - damaged phone returned

Wait, you mailed a damaged phone for a WARRANTY replacement?   I hope you mean insurance.  Warranty is for 1 year and damaged phones void warranty. 

 

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Message 3 of 5
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Contributor

Re: Warranty issue - damaged phone returned

First of all you are correct, I'm sorry it's an insurance replacement phone.The packing slip said to attach label to the box and mail damaged phone back with usps. Yes I checked with usps they say it was shipped but nothing else. All I have is a tracking number to check at www.tracking.smartlabel.com but it shows nothing received and my 10 days to return is up. So don't know what to do.

Message 4 of 5
Administrator

Re: Warranty issue - damaged phone returned

Hello @Sparkysdp

Thank you for the post.

It can take up to 10 days to receive your return, plus and additional 5 days to process it. Please check back periodically to check the progress.

Kenneth, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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