Questions on if you are eligible for a warranty exchange? These links will give you the answers you are looking for!
Replacement Device Through AT&T Mobile Insurance
Exchange an accessory under warranty
Replace a broken phone (Article includes a link to the AT&T Troubleshoot and Resolve Tool)
Determine the model number of my wireless phone
Online warranty exchange for basic or quick messaging phones
For account specific help, please send a private message to ATTCustomerCare
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