09-12-2014 1:30 AM
I am no longer under contract with AT&T so I don't understand why I have to pay $40 to "upgrade" to the iPhone 6. I can just take my business to Verizon or another carrier and not have to pay the $40. Is anyone else bothered by this unnecessary charge?
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09-12-2015 5:06 PM
So let me ask you this...why on earth would ATT try to charge me an "upgrade" fee when I buy a phone outright and bring it to ATT? I was going to buy a contract free iPhone6s but noticed that I was going to be charged the $15 at checkout so I then changed the carrier from ATT to T-Mobile to see what would happen and, sure enough, no extra fees from T-Mobile. It is the same phone and will be unlocked so it will work just fine on ATT's network. Seems like ATT just wants to rip off their customers. $15 multiplied by the millions of customers buying new iPhones == big bucks for ATT.
- edited 09-12-2015 5:28 PM
if you buy the new iPhone at full retail you will not pay an upgrade fee. Just sales tax (per your state laws) and the phone cost.
If you saw a $15 fee, it was because you selected Next installments.
And why are you angry about taking away a discount you didn't have until 2 years ago, and then ONLY because you had a line out of contract.
and upgrade fees are not new, but they did go up $5 for contracts.
09-12-2015 6:40 PM
Nope...incorrect. I am on a Next family plan and own my Galaxy S6 outright. I just went to Apple's site and tried to order the contract free iPhone6S using my phone number and it is adding a "one-time upgrade fee" of $15.
09-12-2015 7:02 PM
I just went through the process and came up with the same WRONG result. There is no $15 fee. The Apple website has it wrong. I will give a heads up to powers that be....
09-12-2015 7:08 PM
Notice sent. I will see what happens through other purchase avenues.
- edited 09-12-2015 7:19 PM
No $15 fee through ATT preorder.
No $15 fee from Best Buy preorder, but the price is $50 more (? I though Apple fixed the prices?)
09-12-2015 11:13 PM
I chose to pay it full. The full price of the iPhone. It said no contract commitment however still asking for $15 upgrade fee. It doesn't seem right to me since I didn't extend or get any discount from the full price iPhone 6s Plus. May I ask why?
09-13-2015 6:24 AM
I sent him the Apple website error. It will be fixed ASAP.
09-18-2015 5:18 PM
How do we get to the ATT higher ups and let them know we don't like how us long term customers are being treated? I want a new phone but I will not upgrade or do the next program until I have some rationale about why there is a $45 upgrade fee and a loss of my account discount if I get a new phone.
09-18-2015 5:23 PM
09-18-2015 5:31 PM
It's simple. All customers are expected to pay for their own phones.
If you look at the options, paying full retail has no fee and is the least expensive.
2 year contract is the most expensive. The carriers want to stop 2 year contracts
If all carriers had their choice, we would buy phones at full price and they would have no responsibility for them.
09-18-2015 6:04 PM
That would be fine if that is the case. But it just feels like we are getting nickel and dime when they charge upgrade fees for off contract fully paid for phones and add things such as insurance without asking. Time will tell if Apple's web site is wrong but its still up there a week later.
Visit these related resourcesView Online Upgrade Help! View New Phone & Device Help! View Apple Device News! View Info on iPhone 11, iPhone 11 Pro, & iPhone 11 Pro Max