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Unlock and Early termination fee

Unlock and Early termination fee

Hello,

 

I bought a second hand iphone 6.

The iphone is under AT&T and i want to unlock it.

When i go the device unlock portal i have the message below :

 

This device isn’t eligible to be unlocked now because it’s still under contract.
To review the contract log in to your account
To pay the early termination fee and unlock the device, call 800.331.0500 or dial 611 from your AT&T wireless phone. You can submit a new request 24 hours after making the payment.

 

The problem is that i don't have the account of the previous owner.

When i click "early termination fee" link i have error 404 page not found

 

What can i do to know early termination fee ?

 

Thanks a lot

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Message 1 of 11
Master

Re: Unlock and Early termination fee

Since you bought it from an individual, you would have to contact them and get them to pay their ETF on the account.   Since they sold the phone, I am guessing that they have either paid it, or don't intend to pay it at all.  You are totally at their mercy on this one though since they had a signed service agreement/contract with AT&T.

 

Since the iPhone 6 was released in Sept. 2014,  you can be sure that the phone would have no less than 3 months left on the contract, but could have as much as 19 months left, because the phone couldn't have been purchased before 09/2014, and the 2 year contracts were no longer available after early this year, so if it is newer than 5 months old, it wouldn't have a service contract.  That is about as good as you can get without working with the original owner who signed the contract with AT&T.

 


Jerry B.
"GeekBoy"

--


Message 2 of 11

Re: Unlock and Early termination fee

Tks for all these information

 

By checking with IMEI number it seems that it have been activated on 18/12/14

Message 3 of 11

Re: Unlock and Early termination fee

Is it possible to know early termination fee and eventually pay it ?

Message 4 of 11
ACE - Expert
Solution
Accepted by topic author
Accepted by jeff_marole
‎06-16-2016 2:02 PM

Re: Unlock and Early termination fee


@jeff_marole wrote:

Is it possible to know early termination fee and eventually pay it ?


No, it is not possible for you to pay the termination fee. It is quite possible the original owner just switched to a different phone and has no desire to terminate their service. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 5 of 11
ACE - Sage

Re: Unlock and Early termination fee

.... Or left ATT and skipped out on the bill.

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 11
ACE - Expert

Re: Unlock and Early termination fee


@GeekBoy wrote:

Since you bought it from an individual, you would have to contact them and get them to pay their ETF on the account.   Since they sold the phone, I am guessing that they have either paid it, or don't intend to pay it at all.  You are totally at their mercy on this one though since they had a signed service agreement/contract with AT&T.

 


Or just sold their iPhone 6 and got another phone and have no desire to terminate their service. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 11
Highlighted

Re: Unlock and Early termination fee

so no way to unlock ?

Message 8 of 11
ACE - Sage

Re: Unlock and Early termination fee

Nope.

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 11
ACE - Expert

Re: Unlock and Early termination fee

Not until the contract expires. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 11
Community Support
Solution
Accepted by Community Support (Community Support)
Accepted by ATTMobilityCare
‎03-08-2017 1:06 PM

Re: Unlock and Early termination fee

Hello Community,

 

Although this is an older thread, we noticed it is still visited quite a bit and wanted to provide some updated information.


We did have an outage for a few days on the Unlock Portal between 2/27 and 3/3.  If your issue occured at this time, please resubmit your request.  To get answers to all of your unlock questions, please take a look at our Device Unlock overview page.  You can also access the form directly if you are ready to submit.  Lastly, if you've already submitted your unlock request, and are looking for a status up, you can check that too!

 

If you still have questions or an issue, please send us a Private Message so we can assist.

Let us know if you need further assistance. We are here to help!

 

Tim, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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