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Unlock an AT&T phone
I purchased a new iPhone 6S Plus on Ebay more than 3 years ago. It was locked to AT&T. Now I want to unlock this iPhone, but the website is telling me that this phone is not paid off. What should I do?
Contributor
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1 Message
I purchased a new iPhone 6S Plus on Ebay more than 3 years ago. It was locked to AT&T. Now I want to unlock this iPhone, but the website is telling me that this phone is not paid off. What should I do?
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Official Solution
ATTHelp
Community Support
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231.4K Messages
5 years ago
Hi, @hongkalok,
We'd love to help with this. Here's things to know about unlocking a device through AT&T. It includes the requirements to having a device unlocked. If the device hasn't been paid off, you'll want to contact the person you bought the device from for assistance in getting the iPhone unlocked.
Have a great weekend!
James, AT&T Community Specialist
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