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davhall85's profile

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3 Messages

Wednesday, August 29th, 2018 1:41 AM

Unlock Phone No Confirmation

Yesterday afternoon after completing the form for 3 phone lines to be unlocked only 1 had sent any confirmation. This first line was successful. Went back today and found the other 2 had no e-mail confirmation to continue with the process. Went through all e-mail including spam/trash/etc. so that is not the issue. Within the last hour I was able to get another one of the devices to send a confirmation e-mail after waiting 24 hours and the status states the phone is unlocked but there again was no confirmation e-mail. The last line is still stating to wait for 24 hours but it has been well over that time period and I cannot submit another request. Phone calls to AT&T redirected me to the portal which again never sent an e-mail! Was hoping to complete this today to avoid another billing cycle for these lines. When, if will I be able to submit another request as clearly the 24 hours isn't working and the e-mail system being utilized isn't sending out the confirmation links.

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Official Solution

Community Support

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231.3K Messages

6 years ago

Hello @davhall85.

We would like to help with your device unlock request.

Please check out the full eligibility requirements list to ensure you meet. Once you have met all unlock requirements please re-submit your request via the device unlock portal.

We hope this helps!

 

Kenneth, AT&T Community Specialist

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