01-25-2012 3:23 PM
01-25-2012 4:16 PM
01-25-2012 5:43 PM
They won't be able to tell you exactly what the data is. All they can see is what APN was used for the data session. What type of phone do you have? if you don't use any of the smartphone features, why not turn off cellular data completely (and not just the push notifications) from the phone settings.
01-26-2012 12:42 PM
06-26-2012 2:57 PM
I am having the same issues currently right now.
On one of my lines, the data history shows less than 1GB of monthly usage for over a one year period of the 2GB allotment. (Conveniently) When AT&T comes out with their new 3GB data plan, the data usage now exceeds 2GBs in the month it came out, then 6.4GBs the next, and now over 4GBs the current month.
After being transferred 2 times (oh and btw, I was disconnected the first time after they were trying to transfer me), the technical service representative is trying to tell me that I stream Pandora and that's probably why I go over my data usages. She kept stating that it's music streaming, but the funny part is that I don't even have any music streaming apps on my iPhone! Horrible customer service.
And now this guy JFizDaWiz is trying to make another excuse (definitely out of some beat around the bush manual) telling me that I have to go into my phone and turn off data services every night? He probably claims he does it every night, but its all a bunch of ___.
Also, now the supervisor is telling me that they will cancel my entire account because I've received too many credits?! ABSURD! I've been with AT&T/Cingular for over 10 years!
06-26-2012 7:39 PM
06-26-2012 7:40 PM
08-03-2012 11:43 AM
My wife and I have had the same unexplained data usage problems. I recived the same run-a-round from AT&T Customer No-Service.
Last month I checked the data usage on my iPhone 4S three days after the start of a new billing cycle. To my shock I discovered that I had been charged with about 193 MB of usage. That was very odd because 193 MB is well above what my total data usage is each month. Immediately contacted AT&T Customer Service--twice. Each time they could not provide an explanation as to why the data usage was charged to my phone. All they could tell me was that all of the 193 MB were charged on the very day the new billing cycle started. They did try to sell me a larger data plan.
I thought maybe this was just an odd thing that couldn’t be explained. Kept a close eye on my data usage for the reminder of the billing cycle and didn’t have another large data charge. I still stayed well under the 300 MB plan limit even with the unexpected 193 MB of usage on day one.
Then my wife checks her iPhone 4S data usage on day one of this month's billing cycle at about 9 AM. She finds that she has been charged with 30 MB of data usage when she hasn't even used her phone. Again, 9 AM; day one of new billing cycle; 30 MB of usage; no active applications running. How can this be? She contacted AT&T Customer Service and once again they were no help. She made two phone calls and also spoke with one CS Manager, but no one could explain why she has been charged for the 30 MB. Anyone else having this problem? Please help us resolve this if you know what to do? Extremely frustrating to be charged for data we know we are not using. Getting no help from AT&T Customer No-Service.
11-19-2012 9:37 PM - last edited on 11-20-2012 5:25 AM by Taylarie
Has AT&T provided any convincing answers to anyone on this issue?
I almost wanted to cut-n-paste the original message from this thread as it is identical to my problem except that the data limit and dates are different. I've an iPhone 4 with absolutely no apps on it (yes I know, I'm old fashioned in the new world) and the stupid thing sends 30-50PM almost every night when I'm not even using my phone. AT&T customer service provides absolutely no help and they gave me a hogwash story about the Wifi in my house not fast enough so my phone switches to their "faster 3G"!!!! I've been charged extra for the last couple of months for just 3-5MB over the limit!
AT&T's recommendation is to turn off data when "not in use" but I am not using it. The story of apps connecting to the Internet regularly for updates is rubbish; I've turned off Location services globally and for apps such as weather and maps, and other things in the Settings Menu (like iCloud backup and crap like that). Another explantion is the time on the data transmission report is 24 hours old, cumulative during the day, but then why are they reporting exact times in the report?
If AT&T and/or Apple does not provide any fix for this or some way to track the data usage. There are privacy issues at play here when the consumer does not want to stay connected, there is something sneaky going on between AT&T and Apple.
[Per Guidelines: Keep it Relevant and Appropriate].
04-13-2013 2:42 PM - last edited on 04-13-2013 3:20 PM by Phil-101
I had the same problem that you guys. It was so frustrating and a waste of time talking this AT&T CSR without any help offer from them, but instead offering you to upgrade or elevate your data plan. Well, these CSR are working with AT&T, obviously they work something for the benefit of the companyand frankly not for the customer. It is very painful in our budget adding another $15.00 every month on top of our existing plan.
As they said my HTC smarthphone is doing update without my knowledge to make it sure the phone is up to date and working fine to any latest application, but they rediculously charged the users for that services.
I am not so sure if that is really the main reason. I have spoken three AT&T CSR and they have different versions.
In the back of my mind Im also, thinking that AT&T billing purposely overcharging its users. Another thing this problem did not happen before it was only lately maybe less than 3 billing cycles.
I am thinking of reporting this unfairness thing to the business bureau
I hope these issues will be resolve soon.
[Edited to comply with Guidelines]
04-20-2013 1:15 PM
04-20-2013 1:37 PM
04-26-2013 11:26 AM - last edited on 04-26-2013 11:42 AM by Phil-101
Sir I complelely agree with u my wife and I have had this problem and then some we have 5 phones and have been a customer for over 10 years twoyears ago we added two phones to take our 5 phones to all i phones and for a 12 and 9 year old kid at the time we did it nothing was said and we asked several times is thier phones all unlimited data and text and calling our answer on all occasions was yes they are for 4 months our kids used them like crazy and there were no problems then one day we received a text sayin both of their phones were getting ready to go over their data plan well we called them and low and behold our other three lines had been grandfathered in as we were explained and AT&T no longer offered the unlimited plan well we questioned and never got a plain simple answer as to why they can alter their plan but u can't cancel urs now for the past years our bill has gotten higher and higher from 284 a month where it always was to over 700 dollars when questioned and asked about how they are using data when I have taken the phones from the kids and removed the sim cards and put them up and there are still charges occurring they tell me my kids have found them and put them back in the phones well they would have to be safe crackers because I put them in my gun safe then we started watching all our info data and numbers and data will appear and disappear and their response is theres no way that can happen well it does happen and I've about had all I can stand they have even gave us a credit back for two months now one for 90 dollars and one for 60 now why would they do this if they weren't in the wrong or knew they have a problem I'm done I am in the process of contacting the better buisness bureau <Legal discussions are not permitted per the Guidelines>
. if nobody stands up to these people they will keep on abusing and taking from loyal customers that they don't deserve I hope people read mine and your problem and start paying attention and put a halt to this because one way or another I am.
04-26-2013 11:36 AM
04-12-2014 12:46 PM
Find the Unlimited Plan that works best for you at our Knowledge Sharing Session: Whole Lotta' Data Going On on Wed. 6/28 from 1-4pm ET / noon-3pm CT / 10am-1pm PT!
Find out the very latest about the new iPad Pros!
Are you looking to upgrade and activate your device?
Let us help make Ordering, Upgrading and Activating easy!
© 2017 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!