Unable to switch data plans?

Question

Hi guys!I hope this is the correct forum to post about my little problem. Today I just received my iPhone 4 in the mail (not from AT&T, bought it from Amazon) and I switched my SIM card from my Inspire to the iPhone.Now here comes the problem.. I currently have the DataPlus 200MB for 4G smartphones enabled. I have tried to make the correct adjustment of switching it to the DataPro 2GB for iPhone plan but I received an error that mentions that the data plans conflict and that the 200 MB plan for 4G smartphones is required and so it does not change.Any ideas on what I can do to switch the plan?Thanks!-Evandela

Stephono · Accepted Answer

yes call 611 from your mobile device or 800-331-0500 to get customer care, They will help you.!

Rayosun · Answer

I should also mention I tried doing it from the iPhone app as well and no data plans apart from the 200MB one I mentioned is listed.. So I tried from a pc and did not work either.Any ideas?

Stephono · Answer

reason being is that your IMEI on the account is still htc inspire, care will need to change it to the iphone IMEI. also to change the data package from smartphone data to iphone data they are different

Rayosun · Answer

Lol I said in my previous post! That's why I wanted to change the plan! 😉I did call Customer Care and they resolved the issue in no time at all 😄

Wild Banchi · Answer

@Evandela wrote:Lol I said in my previous post! That's why I wanted to change the plan! 😉I did call Customer Care and they resolved the issue in no time at all 😄Awesome. Enjoy your new iPhone, now that everything is set up correctly as it should be!

Rayosun · Answer

Haha thanks ^_^

Wild Banchi · Answer

You're welcome.

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