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Unable to receive text messages from a specific phone number

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Unable to receive text messages from a specific phone number

Hi all!  It's been a while since I've been on the forum.

 

I have a situation where I can send text messages to a friend's specific phone number but I cannot receive text messages they send to me.  The friend is able to receive my messages, but I do not receive his responses.  We both are able to place and receive phone calls between our phone numbers.  Both of us are also on the AT&T network.

 

I even verified that I did not have his phone number blocked on my Smart Limits.  I have also added the phone number to my allow texts list on Smart Limits.

 

Does anyone have any suggestions?  Thanks in advance for your help!

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Message 1 of 6
Expert

Re: Unable to receive text messages from a specific phone number


dancnplay wrote:

Hi all!  It's been a while since I've been on the forum.

 

I have a situation where I can send text messages to a friend's specific phone number but I cannot receive text messages they send to me.  The friend is able to receive my messages, but I do not receive his responses.  We both are able to place and receive phone calls between our phone numbers.  Both of us are also on the AT&T network.

 

I even verified that I did not have his phone number blocked on my Smart Limits.  I have also added the phone number to my allow texts list on Smart Limits.

 

Does anyone have any suggestions?  Thanks in advance for your help!


did you just upgrade away from a iphone and does your friend have a iphone.

Message 2 of 6
ACE - Master

Re: Unable to receive text messages from a specific phone number

Is your friend also using AT&T or are they on another carrier?  I know that there are some carriers who have issues exchanging SMS and MMS messages with AT&T customers.


Jerry B.
"GeekBoy"

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 6

Re: Unable to receive text messages from a specific phone number

As you indicated both of you are using AT&T I would honestly contact customer service to troubleshoot the issue since you listed most of the main things that could be causing the issue from the phone settings. It's very possible there is something wrong in the network.

 

If possible call from a phone other than the cell phone that's having the issue, and if you can call while your friend is around that would be even better so they could jump in to his account to ensure there's nothing on his end that could be causing the issue. Smiley Happy

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 6

Re: Unable to receive text messages from a specific phone number

Be sure to check your Spam settings.
Something like in your Messaging -> Menu Button -> Settings -> Spam Settings

If you see your friend's phone number in there, then you won't be able to see their incoming text messages.
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Message 5 of 6
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Tutor

Re: Unable to receive text messages from a specific phone number

Thank you so much for this suggestion! I looked in the Spam Messages folder and, voila, there they all were! I selected to restore all the messages and deactivated the Spam setting. My friend and I tested texting to each other, and I can now receive his messages.
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