I'm switching from Google Fi back to AT&T. Google makes it easy to find the transfer information, including the account number and pin. However, AT&T expects the account number to be at least 9 digits, and the Google Fi account number is 5. Since it is too short I cannot proceed.
I definitely apologize that you’re having issues with the porting in process from Google Fi to AT&T! I can help you out with that!
Find out what you need to transfer a number from another carrier to AT&T wireless or GoPhone. Learn how long the transfer takes and how to check the status by visiting the Transfer a number from another carrier article through the AT&T website.
From the Transfer Your Number to AT&T page, enter the phone number you want to transfer and follow the prompts to check eligibility. If the number is eligible to transfer, you can shop online or visit an AT&T Corporate store to complete your number transfer and activate new AT&T service.
As a last resort, you can check in with our AT&T Porting Activation team if needed at 888-898-7685.
Have a terrific rest of your day!
Demetria, AT&T Community Specialist
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