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The representative are very rude. They put me on hold for 2 hrs

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The representative are very rude. They put me on hold for 2 hrs

I have been with ATT for 10 yrs. Paid the full balance of the bill on the 4th of every month. That is 120 months. I was told I was put into collections by a 3rd party collections company called GateStone. They have a bad reputation. They score a 1 and the BBB gives them a 1.2. I talked to a couple ATT operators and they thought I got scammed. It was from July but I did not hear abt it til October. They called me. I thought my phone record was perfect. I always pay my bills. The amt in collection is 944.00. 10yrs of taking advantage of promotions, everything they had to offer and for this, I am in collections🤦‍♀️

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ACE - Expert

Re: The representative are very rude. They put me on hold for 2 hrs


@8516larch wrote:

I have been with ATT for 10 yrs. Paid the full balance of the bill on the 4th of every month. That is 120 months. I was told I was put into collections by a 3rd party collections company called GateStone. They have a bad reputation. They score a 1 and the BBB gives them a 1.2. I talked to a couple ATT operators and they thought I got scammed. It was from July but I did not hear abt it til October. They called me. I thought my phone record was perfect. I always pay my bills. The amt in collection is 944.00. 10yrs of taking advantage of promotions, everything they had to offer and for this, I am in collections🤦‍♀️


Are all the accounts with AT&T you've ever had still active? In other words, did you have Direct TV, a landline, etc. at any time in the past?

 

If not, the collection is almost definitely a scam. AT&T doesn't send active accounts to a collection agency. You should demand GateStone provide proof of the debt. 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 7
Tutor

Re: The representative are very rude. They put me on hold for 2 hrs

I had Direct T.V and Xfinity Internet. They were not connected to the phone bill. I paid them separately for 10 yrs. They had nothing to do with the bill. I recieved 3 bills. 1-Direct T.V, Xfinity, ATT bill. The ATT bill was just phone service
Message 3 of 7
ACE - Expert

Re: The representative are very rude. They put me on hold for 2 hrs


@8516larch wrote:
I had Direct T.V and Xfinity Internet. They were not connected to the phone bill. I paid them separately for 10 yrs. They had nothing to do with the bill. I recieved 3 bills. 1-Direct T.V, Xfinity, ATT bill. The ATT bill was just phone service

Since AT&T bought Direct TV, a debt owed in the past to DTV is now owned by AT&T (even though they've likely sold it and written off what they could). Regardless, make the collection agency prove the debt. They are legally required to do so. 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 7
Tutor

Re: The representative are very rude. They put me on hold for 2 hrs

There are many people who feel the way I do. When my 2-yr contract is up, ATT is history!
Message 5 of 7
Tutor

Re: The representative are very rude. They put me on hold for 2 hrs

I owe no money to Direct T.V. Think of another excuse. I got all day to read your thoughts.
Message 6 of 7
ACE - Expert

Re: The representative are very rude. They put me on hold for 2 hrs


@8516larch wrote:
I owe no money to Direct T.V. Think of another excuse. I got all day to read your thoughts.

I'm not "thinking of excuses" but instead trying to help you get to the bottom of the issue you're having.  

 

It provided the next steps in my last post, but methinks you didn't read that far: "Regardless, make the collection agency prove the debt. They are legally required to do so. "

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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