07-25-2014 7:58 AM
Yesterday I was trying to call someone and kept getting a recording of the customer you are trying to reach is not accepting calls at this time. I see in the forum that this means blocked or non payment. Well I know its not for non-payment because I am on the account as well. So my question is...if my number was blocked would the person I was trying to call see the missed calls from me? Also if I was blocked would my texts go through? This has happened before and the person says its the phone that's acting funny. But then I was told by the person that they could see the missed calls and I never received a blocked message when my texts were sent.
Solved by: Go to Solution.
07-28-2014 7:13 AM
From what I understand, the message you're hearing means your number is being blocked on their end, and if this is the case, they shouldn't see any missed calls or be able to receive text messages.
If it's not intentional, I recommend stopping by an AT&T store to get your plan and their phone checked.
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04-21-2016 4:58 PM
This is a popular search term within our forums, so we wanted to take a moment provide the details surrounding what this error means.
The possible reasons you would get this error when calling someone is that their:
For all of these scenarios, the resolution would be to reach the person via an alternate method to notify them of the issue.
Tim, Community Specialist
04-21-2016 5:20 PM
I got the same recording yesterday when I called my son. He never set up voicemail and his phone was off.
05-09-2016 10:19 AM
Apparently, my phone is giving out this same message randomly to people trying to call me... NONE of the above list of items it "could possibly be" is accurate to my account. My phone is on and active, I do have my voicemail set up and I sometimes it goes to voicemail sometimes this "isn't accepting calls... " message is heard. I've called at&t repeatedly and get the same 30 minute runaround. I'm ultimately forwarded to "advanced technical support"... have to go throught the same mucking about, only to have them say they "reset" my account, they disconnect and call my number to "check and see if the problem is fixed".. of course they get my voicemail right away... they assume the problem is "corrected", but of course it is not... It keeps happening. So.... If the above list of possible reasons does not apply to me and people calling my number keep randomly getting the above message what do I do to get this resolved!?!?!?!
05-12-2016 4:59 PM
Hello @artymiss42 !
05-13-2016 8:26 AM
I have an unusual question on this topic. Someone I knew recently fled persecusion and is considered a missing person. This was nearly a year ago. Out of curiosity I tried calling his cell today and recieved this message.
My question is this: If this message is given does that mean that his account is still active? Did he just simply block me? I had assumed he stopped paying his account and threw away his phone as he in on the run from police.
05-13-2016 12:13 PM
His number may have been recycled. It would be odd if a fugitive kept his number, it would make tracking him a snap.
05-21-2016 10:01 AM
So that was slick... I tried to respond to the above by clicking on the link.... It sent me to a private message page that required a contact name... I copied and pasted the JP etc, and "no matches" were found no matter how I configured the name. So, guess what? I am STILL having the same issue and NO RESOLUTION.
Please post a valid contact name so that if I "private message" anyone who might be able to help, my phone number, etc, it might get through.
That would be very helpful
05-21-2016 10:28 AM
I tried to respond to the above by clicking on the link.... It sent me to a private message page that required a contact name... I copied and pasted the JP etc, and "no matches" were found no matter how I configured the name.
@artymiss42 When I click the link it sent me to a pre-addressed page. Try using a different browser or computer.
To be clear: there is a line to add a username (additional) but above the line I can see it's already adressed to AT&T. I'll say the blank spot does visually overwhelm the prefilled name.
06-11-2016 5:48 AM
06-11-2016 7:30 AM
06-11-2016 7:32 AM
Can a bad sim card cause this same message about not accepting calls? Phone said sim card not provisioned mm2 and now that message when you call
Yes, you can get a replacement SIM card on an ATT corporate store.
09-06-2016 8:33 AM
Assuming this message is being received because the customer has not paid the bill or the account is empty, is there any way to determine how much longer it will be before the number is revoked?
I moved back into an area where I used to live and was interested in getting my old number back. I have been calling my old number and getting this message for about 4 months now. I check every couple of days waiting for a disconnection message of some sort, but would like to have an idea as to when the number might become available and/or if perhaps it has reached the time when AT&T can pull the number and perhaps they will pull it so I can have it.
09-06-2016 11:51 AM
Even if the number is available, doesn't mean you will be offered that number if you get service again. You can try, but only business accounts can request numbers.