Contributor
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1 Message
The customer you are trying to reach isn't accepting calls at this time
Yesterday I was trying to call someone and kept getting a recording of the customer you are trying to reach is not accepting calls at this time. I see in the forum that this means blocked or non payment. Well I know its not for non-payment because I am on the account as well. So my question is...if my number was blocked would the person I was trying to call see the missed calls from me? Also if I was blocked would my texts go through? This has happened before and the person says its the phone that's acting funny. But then I was told by the person that they could see the missed calls and I never received a blocked message when my texts were sent.
Accepted Solution
Official Solution
ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hello Community!
This is a popular search term within our forums, so we wanted to take a moment provide the details surrounding what this error means.
The possible reasons you would get this error when calling someone is that their:
For all of these scenarios, the resolution would be to reach the person via an alternate method to notify them of the issue.
If you are the user that is having the issue when people call you, we recommend a final option of resetting the network settings. This will put all your settings back at the default, and should correct most issues. Note: Any Bluetooth or Wi-Fi settings will need to be set up again as they will be cleared out.
Thanks
Tim, Community Specialist
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tonton17
Contributor
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3 Messages
14 years ago
(edited) I'm trying to call someone and the automated voices instantly says "the number you are trying to call is not reachable. PPS 6180". I believe the recipient of the call has a prepaid iphone. What does this message mean, please?
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
10 years ago
Hello @THREESTOOGES
From what I understand, the message you're hearing means your number is being blocked on their end, and if this is the case, they shouldn't see any missed calls or be able to receive text messages.
If it's not intentional, I recommend stopping by an AT&T store to get your plan and their phone checked.
Thank you,
Dmitriy
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SEEDY3333
Contributor
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5 Messages
10 years ago
Hi What Does pps 6180 mean when i try calling someone with on your network.
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formerlyknownas
ACE - Sage
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116.4K Messages
8 years ago
I got the same recording yesterday when I called my son. He never set up voicemail and his phone was off.
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artymiss42
Tutor
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4 Messages
8 years ago
Apparently, my phone is giving out this same message randomly to people trying to call me... NONE of the above list of items it "could possibly be" is accurate to my account. My phone is on and active, I do have my voicemail set up and I sometimes it goes to voicemail sometimes this "isn't accepting calls... " message is heard. I've called at&t repeatedly and get the same 30 minute runaround. I'm ultimately forwarded to "advanced technical support"... have to go throught the same mucking about, only to have them say they "reset" my account, they disconnect and call my number to "check and see if the problem is fixed".. of course they get my voicemail right away... they assume the problem is "corrected", but of course it is not... It keeps happening. So.... If the above list of possible reasons does not apply to me and people calling my number keep randomly getting the above message what do I do to get this resolved!?!?!?!
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ATTMobilityCare
Community Support
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15.2K Messages
8 years ago
Hello @artymiss42 !
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evansmitheditor
Contributor
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1 Message
8 years ago
I have an unusual question on this topic. Someone I knew recently fled persecusion and is considered a missing person. This was nearly a year ago. Out of curiosity I tried calling his cell today and recieved this message.
My question is this: If this message is given does that mean that his account is still active? Did he just simply block me? I had assumed he stopped paying his account and threw away his phone as he in on the run from police.
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formerlyknownas
ACE - Sage
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116.4K Messages
8 years ago
His number may have been recycled. It would be odd if a fugitive kept his number, it would make tracking him a snap.
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artymiss42
Tutor
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4 Messages
8 years ago
LOL
So that was slick... I tried to respond to the above by clicking on the link.... It sent me to a private message page that required a contact name... I copied and pasted the JP etc, and "no matches" were found no matter how I configured the name. So, guess what? I am STILL having the same issue and NO RESOLUTION.
Please post a valid contact name so that if I "private message" anyone who might be able to help, my phone number, etc, it might get through.
That would be very helpful
Thank You
Rosalind.
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