Explore & discover

Helpful Links

The customer you are trying to reach isn't accepting calls at this time

Contributor

The customer you are trying to reach isn't accepting calls at this time

Yesterday I was trying to call someone and kept getting a recording of the customer you are trying to reach is not accepting calls at this time. I see in the forum that this means blocked or non payment. Well I know its not for non-payment because I am on the account as well. So my question is...if my number was blocked would the person I was trying to call see the missed calls from me? Also if I was blocked would my texts go through? This has happened before and the person says its the phone that's acting funny. But then I was told by the person that they could see the missed calls and I never received a blocked message when my texts were sent.

374,444 Views
Message 1 of 32
Community Manager

Re: The customer you are trying to reach isn't accepting calls at this time

 

Hello @THREESTOOGES 

 

From what I understand, the message you're hearing means your number is being blocked on their end, and if this is the case, they shouldn't see any missed calls or be able to receive text messages.

 

If it's not intentional, I recommend stopping by an AT&T store to get your plan and their phone checked.

 

Thank you,

Dmitriy


Rethink Possible


Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions: Learn More.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 32
Community Support
Solution
Accepted by Community Support (Community Support)
Accepted by ATTMobilityCare
‎04-21-2016 4:58 PM

Re: The customer you are trying to reach isn't accepting calls at this time

Hello Community!

 

This is a popular search term within our forums, so we wanted to take a moment provide the details surrounding what this error means.

 

The possible reasons you would get this error when calling someone is that their:

  • Account is not in an active status
  • Incoming calls are blocked via a service or device feature
  • Number is in process of being ported to another carrier
  • Phone is off and voicemail is not set up, or they are out of range

 

For all of these scenarios, the resolution would be to reach the person via an alternate method to notify them of the issue.

 

Tim, Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 3 of 32
ACE - Sage

Re: The customer you are trying to reach isn't accepting calls at this time

I got the same recording yesterday when I called my son.  He never set up voicemail and his phone was off.

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 32

Re: The customer you are trying to reach isn't accepting calls at this time

Apparently, my phone is giving out this same message randomly to people trying to call me... NONE of the above list of items it "could possibly be" is accurate to my account.  My phone is on and active, I do have my voicemail set up and I sometimes it goes to voicemail sometimes this "isn't accepting calls... " message is heard.  I've called at&t repeatedly and get the same 30 minute runaround.  I'm ultimately forwarded to "advanced technical support"... have to go throught the same mucking about, only to have them say they "reset" my account, they disconnect and call my number to "check and see if the problem is fixed".. of course they get my voicemail right away... they assume the problem is "corrected", but of course it is not... It keeps happening.   So.... If the above list of possible reasons does not apply to me and people calling my number keep randomly getting the above message what do I do to get this resolved!?!?!?!  

Message 5 of 32
Community Support

Re: The customer you are trying to reach isn't accepting calls at this time

Hello @artymiss42 !

 
Thank you for posting your concerns. I’m sorry to hear you’re having an ongoing issue with calls.
 
So I can further assist you, please private message me by clicking here and provide your name and a good contact number.
 
We look forward to hearing from you,
-JP, AT&T Social Media Manager

 

 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 32
Contributor

Re: The customer you are trying to reach isn't accepting calls at this time

I have an unusual question on this topic.  Someone I knew recently fled persecusion and is considered a missing person.  This was nearly a year ago.  Out of curiosity I tried calling his cell today and recieved this message.  

 

My question is this: If this message is given does that mean that his account is still active? Did he just simply block me?  I had assumed he stopped paying his account and threw away his phone as he in on the run from police.

Message 7 of 32
ACE - Sage

Re: The customer you are trying to reach isn't accepting calls at this time

His number may have been recycled.  It would be odd if a fugitive kept his number, it would make tracking him a snap.

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 32

Re: The customer you are trying to reach isn't accepting calls at this time

LOL 

So that was slick... I tried to respond to the above by clicking on the link.... It sent me to a private message page that required a contact name... I copied and pasted the JP etc, and "no matches" were found no matter how I configured the name.  So, guess what?  I am STILL having the same issue and NO RESOLUTION.  

Please post a valid contact name so that if I "private message" anyone who might be able to help, my phone number, etc, it might get through. 

That would be very helpful 

Thank You

Rosalind. 

Message 9 of 32
ACE - Expert

Re: The customer you are trying to reach isn't accepting calls at this time


@artymiss42 wrote:

I tried to respond to the above by clicking on the link.... It sent me to a private message page that required a contact name... I copied and pasted the JP etc, and "no matches" were found no matter how I configured the name.  


 

@artymiss42  When I click the link it sent me to a pre-addressed page. Try using a different browser or computer.

 

To be clear: there is a line to add a username (additional) but above the line I can see it's already adressed to AT&T. I'll say the blank spot does visually overwhelm the prefilled name.

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 32
Contributor

Re: The customer you are trying to reach isn't accepting calls at this time

Can a bad sim card cause this same message about not accepting calls? Phone said sim card not provisioned mm2 and now that message when you call
Message 11 of 32
ACE - Sage

Re: The customer you are trying to reach isn't accepting calls at this time

 

image.jpeg

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 32
ACE - Sage

Re: The customer you are trying to reach isn't accepting calls at this time

@SllamaS


@SllamaS wrote:
Can a bad sim card cause this same message about not accepting calls? Phone said sim card not provisioned mm2 and now that message when you call

Yes, you can get a replacement SIM card on an ATT corporate store.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 32
Contributor

Re: The customer you are trying to reach isn't accepting calls at this time

Assuming this message is being received because the customer has not paid the bill or the account is empty, is there any way to determine how much longer it will be before the number is revoked? 

 

I moved back into an area where I used to live and was interested in getting my old number back. I have been calling my old number and getting this message for about 4 months now. I check every couple of days waiting for a disconnection message of some sort, but would like to have an idea as to when the number might become available and/or if perhaps it has reached the time when AT&T can pull the number and perhaps they will pull it so I can have it. 

Message 14 of 32
ACE - Sage

Re: The customer you are trying to reach isn't accepting calls at this time

@houserulz

 

Even if the number is available, doesn't mean you will be offered that number if you get service again.  You can try, but only business accounts can request numbers.

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 32
Share this topic
Share this topic
Announcements
NEW - Take a look at our best value & price ever for unlimited wireless - AT&T Unlimited Starter and AT&T Unlimited Extra plans!

Additional Support