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THREESTOOGES's profile

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Friday, July 25th, 2014 2:58 PM

The customer you are trying to reach isn't accepting calls at this time

Yesterday I was trying to call someone and kept getting a recording of the customer you are trying to reach is not accepting calls at this time. I see in the forum that this means blocked or non payment. Well I know its not for non-payment because I am on the account as well. So my question is...if my number was blocked would the person I was trying to call see the missed calls from me? Also if I was blocked would my texts go through? This has happened before and the person says its the phone that's acting funny. But then I was told by the person that they could see the missed calls and I never received a blocked message when my texts were sent.

Accepted Solution

Official Solution

Community Support

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15.2K Messages

8 years ago

Hello Community!

 

This is a popular search term within our forums, so we wanted to take a moment provide the details surrounding what this error means.

The possible reasons you would get this error when calling someone is that their:

  • Account is not in an active status
  • Incoming calls are blocked via a service or device feature
  • Number is in process of being ported to another carrier
  • Phone is off and voicemail is not set up, or they are out of range

For all of these scenarios, the resolution would be to reach the person via an alternate method to notify them of the issue.

If you are the user that is having the issue when people call you, we recommend a final option of resetting the network settings.  This will put all your settings back at the default, and should correct most issues.  Note:  Any Bluetooth or Wi-Fi settings will need to be set up again as they will be cleared out.

 Thanks

Tim, Community Specialist

(edited)

Contributor

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3 Messages

14 years ago

(edited) I'm trying to call someone and the automated voices instantly says "the number you are trying to call is not reachable. PPS 6180".  I believe the recipient of the call has a prepaid iphone.  What does this message mean, please?

Note: This comment was created from a merged conversation originally titled The number you are trying to call is not reachable PPS 6180

(edited)

Master

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10.2K Messages


@tonton17 wrote:

Im trying to call someone and the automated voices instantly says "the number you are trying to call is not reachable. PPS 6180".  I believe the recipient of the call has a prepaid iphone.  What does this message mean, please?


   Yes, the person does have a prepaid phone. I have the prepaid LG Neon, and when I run out of funds on my account, people cannot call or reach me. (Only throught text. :P) I tried to call my Neon on my house phone, and the exact same message was said to me. I checked the money on my phone, and sure enough, I had $0.01 on the account. So until I refilled my account, my wireless number was "not reachable".

 

   In this case, the person whom you were trying to call probably ran out of money on their prepaid account. Until they refill it, their number will continue to be "not reachable". As soon as they refill their account, then your call will go through, and their number is now reachable. 🙂

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Contributor

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2 Messages

PPS stands for "Pre Paid Service" 6180 means that the number is disconnected, out of service, terminated, out of range, or out of reach of any towers.

Contributor

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5 Messages

You mean , that person cannot receive our phone call but can receive our text messages

Contributor

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2 Messages

Can You Text A Phone Number That Is Not Reachable

Contributor

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5 Messages

Hi

I connected with the person whose phone number gave the message pps 6180 . He mentioned to me that he had lost his phone 

 

Former Community Manager

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10.4K Messages

10 years ago

 

Hello @THREESTOOGES 

 

From what I understand, the message you're hearing means your number is being blocked on their end, and if this is the case, they shouldn't see any missed calls or be able to receive text messages.

 

If it's not intentional, I recommend stopping by an AT&T store to get your plan and their phone checked.

 

Thank you,

Dmitriy

Contributor

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5 Messages

10 years ago

Hi What Does pps 6180 mean when i try calling someone with on your network.

Note: This comment was created from a merged conversation originally titled Hi What Does pps 6180 mean when i try calling someone with on your network.

(edited)

Former Community Manager

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10.4K Messages

 

Hi @SEEDY3333 

 

pps stands for Pre Paid Service I believe, and the error code means their phone is unavailable at this time, either out of service area, disconnected or out of money. If you're sure they haven't changed their number or canceled, you'll just need to try again later.

 

Thanks,

Dmitriy

 

 

Rethink Possible


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Contributor

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5 Messages

I think it is due to pre paid phone with no credit. I have sent a text message to this number will they receive the message.

Former Community Manager

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10.4K Messages

 

That's a common reason. If the phone is inactive they won't receive any messages or show missed calls, even after they refill their account.

 

Thanks,

Dmitriy

Rethink Possible


Did a post have an answer that worked for you? Help other users by marking helpful posts as an "Accepted Answer". And don't forget to leave a Like!

Contributor

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2 Messages

what if they are receiving messages and sending but wonth make calls or let you log in??

Contributor

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2 Messages

Hi what of if they are cancelled or change number will it still be saying pps6180???

ACE - Sage

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116.4K Messages

8 years ago

I got the same recording yesterday when I called my son.  He never set up voicemail and his phone was off.

 

 

Tutor

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4 Messages

8 years ago

Apparently, my phone is giving out this same message randomly to people trying to call me... NONE of the above list of items it "could possibly be" is accurate to my account.  My phone is on and active, I do have my voicemail set up and I sometimes it goes to voicemail sometimes this "isn't accepting calls... " message is heard.  I've called at&t repeatedly and get the same 30 minute runaround.  I'm ultimately forwarded to "advanced technical support"... have to go throught the same mucking about, only to have them say they "reset" my account, they disconnect and call my number to "check and see if the problem is fixed".. of course they get my voicemail right away... they assume the problem is "corrected", but of course it is not... It keeps happening.   So.... If the above list of possible reasons does not apply to me and people calling my number keep randomly getting the above message what do I do to get this resolved!?!?!?!  

New Member

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1 Message

OK I had the exact same issue but I didn't block any body .. My bill was paid I took my Sim card out and put it into a unlocked galaxy s9 plus which is same pH I have but has some scuffs So I got a great deal on a used one put my Sim card it worked fine 20 min then the system locked my Sim card .apparently the phone had fraud on it and was black listed and as result did that to my Sim card yesterday.... I'm off to at&t now to explanation but when I call my own number I get that call

Community Support

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15.2K Messages

8 years ago

Hello @artymiss42 !

 
Thank you for posting your concerns. I’m sorry to hear you’re having an ongoing issue with calls.
 
So I can further assist you, please private message me by clicking here and provide your name and a good contact number.
 
We look forward to hearing from you,
-JP, AT&T Social Media Manager

 

 

 

Contributor

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1 Message

8 years ago

I have an unusual question on this topic.  Someone I knew recently fled persecusion and is considered a missing person.  This was nearly a year ago.  Out of curiosity I tried calling his cell today and recieved this message.  

 

My question is this: If this message is given does that mean that his account is still active? Did he just simply block me?  I had assumed he stopped paying his account and threw away his phone as he in on the run from police.

ACE - Sage

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116.4K Messages

8 years ago

His number may have been recycled.  It would be odd if a fugitive kept his number, it would make tracking him a snap.

 

 

Tutor

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4 Messages

8 years ago

LOL 

So that was slick... I tried to respond to the above by clicking on the link.... It sent me to a private message page that required a contact name... I copied and pasted the JP etc, and "no matches" were found no matter how I configured the name.  So, guess what?  I am STILL having the same issue and NO RESOLUTION.  

Please post a valid contact name so that if I "private message" anyone who might be able to help, my phone number, etc, it might get through. 

That would be very helpful 

Thank You

Rosalind. 

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