Temporarliy suspend 1 of 4 phones

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Temporarliy suspend 1 of 4 phones

I want to suspend 1 phone from my family plan for a short period. Can I do this online and how?
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Master

Re: Temporarliy suspend 1 of 4 phones

You will need to call customer service to do this.

 

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

For hearing or speech impaired: 1-866-241-6567 

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 2 of 6 (1,890 Views)
Master
Solution
Accepted by topic author otterdriver0601
‎09-30-2015 1:39 AM

Re: Temporarliy suspend 1 of 4 phones

You can suspend a line from your online account manager:

https://www.wireless.att.com/olam/dashboardAction.olamexecute

 


Question:
How can I report a lost or stolen phone? Answer:
If your phone is lost or stolen, you can suspend your wireless service to protect against unauthorized charges. Once suspended, no incoming or outgoing calls can be placed or received using your phone. Data services, access to voicemail and access to call forwarding will also be suspended.  Suspending your wireless service does not release your wireless phone number - it will be retained for you.   
  
You can report your phone as lost or stolen by logging into myWireless Account and following these instructions:
  1. From the myWireless Account home page, select Phone/Device.
  2. Select the Report Lost/Stolen Phone link in the right hand navigation section under Phone/Device Support.
  3. Review the list of lines on your account. If a line is not already suspended, you'll see Active in the Status column.
  4. Click the Suspend button that corresponds to your lost or stolen phone line.
  5. Confirm your transaction.
  6. If you have Wireless Phone Insurance, you can file a replacement request simply by calling 1-888-562-8662.
  7. If you do not have Wireless Phone Insurance, visit the following topic for options on replacing your phone:  How do I replace a lost or stolen phone?

To reactivate a line:
  1. From the myWireless Account home page, select Phone/Device.
  2. Select the Report Lost/Stolen Phone link in the right hand navigation section under Phone/Device Support.
  3. Review the list of lines on your account. If a line has already been reported as lost or stolen, you'll see Lost&Suspended in the Status column.
  4. Click the Activate button that corresponds to your lost or stolen phone line.
  5. Confirm your transaction.
  6. To ensure the phone is working properly, please test both incoming and outgoing calls.

You must be registered and logged into myWireless Account to report your phone as lost or stolen online. For assistance with login and registration, please choose one of the following topics:


How do I register for myWireless Account?
How do I login to myWireless Account?
What if I forgot my password for myWireless Account?

 

Message 3 of 6 (1,879 Views)
Master

Re: Temporarliy suspend 1 of 4 phones


Planet-Ed wrote:

You can suspend a line from your online account manager:

https://www.wireless.att.com/olam/dashboardAction.olamexecute

 


Question:
How can I report a lost or stolen phone? Answer:
If your phone is lost or stolen, you can suspend your wireless service to protect against unauthorized charges. Once suspended, no incoming or outgoing calls can be placed or received using your phone. Data services, access to voicemail and access to call forwarding will also be suspended.  Suspending your wireless service does not release your wireless phone number - it will be retained for you.   
  
You can report your phone as lost or stolen by logging into myWireless Account and following these instructions:
  1. From the myWireless Account home page, select Phone/Device.
  2. Select the Report Lost/Stolen Phone link in the right hand navigation section under Phone/Device Support.
  3. Review the list of lines on your account. If a line is not already suspended, you'll see Active in the Status column.
  4. Click the Suspend button that corresponds to your lost or stolen phone line.
  5. Confirm your transaction.
  6. If you have Wireless Phone Insurance, you can file a replacement request simply by calling 1-888-562-8662.
  7. If you do not have Wireless Phone Insurance, visit the following topic for options on replacing your phone:  How do I replace a lost or stolen phone?

To reactivate a line:
  1. From the myWireless Account home page, select Phone/Device.
  2. Select the Report Lost/Stolen Phone link in the right hand navigation section under Phone/Device Support.
  3. Review the list of lines on your account. If a line has already been reported as lost or stolen, you'll see Lost&Suspended in the Status column.
  4. Click the Activate button that corresponds to your lost or stolen phone line.
  5. Confirm your transaction.
  6. To ensure the phone is working properly, please test both incoming and outgoing calls.

You must be registered and logged into myWireless Account to report your phone as lost or stolen online. For assistance with login and registration, please choose one of the following topics:


How do I register for myWireless Account?
How do I login to myWireless Account?
What if I forgot my password for myWireless Account?

 


 
Missed that one! 

 

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 4 of 6 (1,876 Views)
Master

Re: Temporarliy suspend 1 of 4 phones

I just spend way too much time surfing the Answer Center.  i need an Intervention.
Message 5 of 6 (1,870 Views)
Expert

Re: Temporarliy suspend 1 of 4 phones

[ Edited ]

Planet-Ed wrote:
I just spend way too much time surfing the Answer Center.  i need an Intervention.

Would you like me to call them and set you up???? I watch Intervention ALL the time!!! Smiley Very HappySmiley Wink

 

BTW...what did you miss??? Just curious....Smiley Happy

Message Edited by Dcookie on 05-06-2009 03:00:09 AM

 




 REGRET NOTHING~


     we live & learn~

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