Switcher offer

@WantMymOney How did you return the phones? By mail or at a store?

 

 

I am going through the same thing

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@Tyjs2017 wrote:
I am going through the same thing

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Kinda vague.  

If you can tell us all the steps you have followed and the dates that you did those steps, I bet we can help you figure some things out...

 

 

1. I was informed by at&t about the switcher program the day I purchased my new phone and service 11/26/2016 I was informed to Just bring in my last bill from sprint when I received it and at&t would pay up to $650 my balance was $263.00... that's all I was told. 2. on 12/24/2016 I brought in my last bill from sprint the at&t employee called there service line entered all my information and I talked with at&t representative on the phone and was told I would received a credit card in the mail for the $263 for my remaining balance form sprint on my third billing cycle 3. 1/28/2017 I received a letter from at&t that I needed to email them a copy my last bill from sprint ( eve thought I had been to the at7t STORE WITH THE BILL IN HAND and the at&t employee entered all my information ) 4. emailed my last bill from sprint to at&t PER there request 1/14/2017 5. went to the at&t store 2/26/2017 and was told they could no help me


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@Tyjs2017 wrote:
1. I was informed by at&t about the switcher program the day I purchased my new phone and service 11/26/2016 I was informed to Just bring in my last bill from sprint when I received it and at&t would pay up to $650 my balance was $263.00... that's all I was told.

Did you turn in your old phones to AT&T?

http://att.com/switch

The offer is basically for AT&T pay off your commitment, but the commitment is for your phones, you need to turn those in (basically because you're selling the old phones to AT&T).

 

2. on 12/24/2016 I brought in my last bill from sprint the at&t employee called there service line entered all my information and I talked with at&t representative on the phone and was told I would received a credit card in the mail for the $263 for my remaining balance form sprint on my third billing cycle

I didn't know you could actually do that in the store, but maybe some do that.

The offer says to do it on-line or mail it in, but maybe some stores will do the on-line part for you.

 

 

 

3. 1/28/2017 I received a letter from at&t that I needed to email them a copy my last bill from sprint ( eve thought I had been to the at7t STORE WITH THE BILL IN HAND and the at&t employee entered all my information )

Okay, maybe it does not work that way. As I said, I'd not realized that you could do it that way.

 

4. emailed my last bill from sprint to at&t PER there request 1/14/2017

Assuming everthing is done correctly, "You’ll be mailed your AT&T Promotion Visa® Prepaid card within 4-6 weeks after you’ve completed all eligibility requirements, including keeping your account in good standing for 45 days."

 

Six weeks is coming up fast.

 

5. went to the at&t store 2/26/2017 and was told they could no help me

It's not handled by the store, so that makes sense.

 

My BIG concern is you didn't mention turning in any phones, but maybe it just didn't get mentioned.