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Suspicious Text Message from ATT&T

Contributor

Suspicious Text Message from ATT&T

At 4:57 AM This morning, I received two back-to-back suspicious looking texts from ATT&T: It came from the number 746 118-88. I removed the PIN but here is the message.

Why is this happening? I never initiated a PIN code request for login. 

 

AT&T Free Msg: Please use this single-use PIN to complete your AT&T Messages login. We'll never call you to ask for your PIN. If you didn't request a PIN, call 800.331.0500 ASAP.

 

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc]

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Message 1 of 16
ACE - Expert
Solution
Accepted by Administrator (Administrator)
Accepted by davidbk
‎12-03-2018 8:03 AM

Re: Suspicious Text Message from ATT&T

Someone is trying to login to messages.att.net on your account. You should call as suggested and change the password to your account.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 16
Contributor

Re: Suspicious Text Message from ATT&T

Thank you for your response. I have never used AT&T messages,  but I just tried to login and got the same message with the single-use PIN. However, when I used it to try and log-in, I got this message:

 

Hmmm, Something Went Wrong.

We are unable to setup AT&T Messages. Please come back to http://messages.att.net and try again later.

 

What exactly is messages.att.net and why would someone want to be hacking into it?

 

Message 3 of 16
ACE - Expert

Re: Suspicious Text Message from ATT&T

It is ATT’s cloud for text messages. Once setup, your text messages are automatically backed up and you can access them from other devices such as a computer.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 16
Contributor

Re: Suspicious Text Message from ATT&T

The same thing is happening to me right now.  

 

"AT&T Free Msg: Please use this single-use PIN xxxxxx to complete your AT&T Messages login. We'll never call you to ask for your PIN. If you didn't request a PIN, call 800.331.0500 ASAP."

 

I received 5 messages (each with new pin to use) between 10:30 pm -11:04pm.  I called the number.  She said it was their system sending the messages to get people to use their application.  That doesn't make sense to me. I believe it is illegal for businesses to contact residential customers this way especially late at night and early in the morning. I think it's is more than 3 a month is considered harassment. I can't imagine they would set up a system to do that. At very disturbing disruptive hours.  It seems more likely to me that my soon to be ex-husband is trying to get into my messages.  I just can't see a business doing this.

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Message 5 of 16
Contributor

Re: Suspicious Text Message from ATT&T

I changed my password. 

 

<#> AT&T Free Message: Your temporary PIN is 
IOpMWSEeQxt

Message 6 of 16
Contributor

Re: Suspicious Text Message from ATT&T

Does anyone from AT&T monitor these forums? I’ve received several of these for the past two days and find it fairly annoying to have to keep changing my password. 

Message 7 of 16
Contributor

Re: Suspicious Text Message from ATT

I have an iPhone and it’s quite easy to
Block the number.

Clock on the message number, then info, go to the end of the info and block
Message 8 of 16
Contributor

Re: Suspicious Text Message from ATT

Blocking the number won't change the fact that someone is trying to hack into your account. You're just sticking your head in the sand if you do.

 

I would call ATT and disable the ability to check your SMS messages from their website because that's what the hackers are using to retrieve verification/two-factory authentication codes.

Message 9 of 16
Highlighted
Contributor

Re: Suspicious Text Message from ATT

I have received 14 of these messages since Wednesday.  I have two-factor and a passcode on my account as well.  Super annoying to constantly receive these texts at all hours.

Message 10 of 16
ACE - Professor

Re: Suspicious Text Message from ATT


@frakman1 wrote:

Blocking the number won't change the fact that someone is trying to hack into your account. You're just sticking your head in the sand if you do.

 

I would call ATT and disable the ability to check your SMS messages from their website because that's what the hackers are using to retrieve verification/two-factory authentication codes.


@frakman1 

Just FYI, using the site/app to manage SMS/MMS messages has been protected by a 2-factor system, for quite some time (at least a couple of years now). 

The 2nd factor is your phone-text, so there's no easy way to circumvent it (email is not an option to finalize setup, you have to have a text-code, to do send/receive of your texts, on either).

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 16
ACE - Professor

Re: Suspicious Text Message from ATT


@MrsStofer wrote:

I have received 14 of these messages since Wednesday.  I have two-factor and a passcode on my account as well.  Super annoying to constantly receive these texts at all hours.


@MrsStofer 

Yeah, this is (most likely) just someone spamming your account, the same as a call(s) would be.

I agree though, they're annoying.  14 is a lot, I'd file a complaint at donotcall.gov, this often stops these, for me (at least from that number).

*If this (or another post in this thread) fixes your problem/issue, please mark it as "accept-solution", and I'll tag it, to make it easier for others to find the answer(s). FYI: I'm an AT&T end-user, just like most of us in the forum. Thanks.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 16
Teacher
Solution
Accepted by ACE - Professor (ACE - Professor)
Accepted by pgrey
‎05-29-2019 10:59 PM

Re: Suspicious Text Message from ATT

It is AT&T Mobile Security trying to log in.  You were logged out after an update.  Just sign back in to Mobile Security or delete it.  

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Message 13 of 16
Contributor

Re: Suspicious Text Message from ATT

I was also having the issue and it did turn out to be Mobile Security trying to log back in thanks for the info. Issue resolved!!!

Message 14 of 16
Contributor

Re: Suspicious Text Message from ATT

This was the solution for me. Thanks @rjsevers

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Message 15 of 16
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